Claims Resolution Specialist

3 days ago

Melbourne, Victoria, Australia beBeeClaims Full time $90,000 - $120,000
Job Title

Claims Analyst Role

We are seeking a skilled professional to handle claims processing, ensuring accurate and timely resolution of customer stock-based and price-based claims. The successful candidate will be responsible for liaising with internal and external stakeholders, analyzing credit claims and disputes, and developing relationships to drive efficient claim resolution.

This critical role requires the ability to process customer claims accurately, reconcile credits in M3, and maintain relationships with internal and external stakeholders. The ideal candidate will have experience in administration or credit teams, with skills in numerical reasoning, computer literacy, and interpersonal communication.

The Claims Analyst will be responsible for:

  • Processing customer claims accurately and efficiently
  • Liaising with internal and external stakeholders to resolve claims and payment management
  • Analyzing credit claims and disputes to support accurate claim resolution
  • Developing and maintaining relationships with internal and external stakeholders
  • Ensuring authorization and approvals are completed and followed up as necessary
  • Reviewing customer disputed claims weekly with business managers
  • Completing due diligence on pricing claims to identify root cause and provide internal feedback

The successful candidate will possess excellent analytical and communication skills, with the ability to work effectively in a team environment. They will also have a strong understanding of business processes related to claims processing and dispute resolution.

In this challenging yet rewarding role, you will have the opportunity to develop your skills and expertise in claims analysis and dispute resolution. If you are a detail-oriented and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Required Skills and Qualifications

The ideal candidate will possess the following skills and qualifications:

  • 2-4 years of experience in administration or credit teams
  • Experience in dealing with both internal and external customers in a multi-tasking environment
  • Administration and Management: Knowledge of and skill to implement business processes related to process improvement
  • Management of People: Skills influencing team members and colleagues and maintaining good personal relationships with all members of the organization
  • Numerical Reasoning Ability: Good computer skills

A strong academic background and relevant certifications will be an advantage in this role. Additionally, proficiency in CRM systems and experience with M3 software will be highly valued.

Personal Qualities

The successful candidate will possess the following personal qualities:

  • Personal Impact: Create personal credibility through actions and manner
  • Highly developed interpersonal skills
  • Dependability: Reliable, responsible, and dependable, and fulfils obligations
  • Stress Tolerance: Accepts criticism and deals calmly and effectively with high stress situations

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