Team Leader for Complex Issue Resolution

2 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $106,392 - $153,514
Job Title: Team Leader for Complex Issue Resolution

The position of Team Leader for Complex Issue Resolution is a crucial role within our organization. It requires effective management and mentoring of a team to ensure timely and fair outcomes are achieved.

This team leader will be responsible for leading a team that solves customers' most complex issues, working within established guidelines to ensure compliance.

Key responsibilities include managing the Escalations Team, workflow, incoming requests, and queue management to provide exceptional customer service.

Requirements include a strong background in leadership and team management, experience in resolving customer complaints/dispute resolution, ability to manage performance and coach team members, data analysis skills, and self-driven team player skills.

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