Customer Service Officer

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Customer Service Officer
role at
Thales
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Customer Service Officer
role at
Thales
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Talent Acquisition Partner | Connecting Ambitious Professionals with Transformative Opportunities
At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it's all driven by human intelligence.
Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what's possible.
From manufacturing and engineering to cybersecurity and space, we're driving progress in some of the world's most important industries – and working together to build a future we can all trust.
Our Benefits
$72,520 + Super + Overtime & Monthly RDO
Fitness Passport Discount – Access to a network of Gyms across AUS as cheap as $15 P/W
Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)
Modernised Paid Parental Leave
Veterans Leave
Family support through our partnership with Parents at Work
Personal & professional training development opportunities
OUR TEAM
Our Explosive Ordnance Services team enables the Australian Defence Force through storage, distribution, maintenance and disposal of these systems, all across Australia. As a turnkey solution, we offer the opportunity to gain a holistic understanding of our business operations, creating huge opportunities for growth.
Within our logistics services business there are 17+ depots throughout Australia, allowing various development and progression opportunities.
YOUR ROLE
This is an exciting opportunity for a Customer Service Officer / Inventory Coordinator to join our team at our Townsville site. You will be responsible for managing the inventory functions by operating our stock control computer system, whilst providing great customer service to our customer, the Australian Defence Force (ADF).
This role is exciting, challenging and rewarding; no two days will be the same As the first point of contact for our customer, the ADF, you will need a positive attitude, be an active listener with excellent attention to detail and the ability to think on your feet. In turn, we will provide you with the training and support needed to succeed.
Located in sunny Townsville, on Bindal and Wulgurukaba land, your role purpose will be:
Ensuring accurate operation of the electronic and manual inventory stock management system
Instruct and train staff as required and to ensure quality standards are maintained
Planning and controlling work activities, including resource allocation and time management
Maintain all Technical Publications relevant to the operation of the Inventory Office
Building & maintaining relationships with both internal and external clients
Demonstrating a personal commitment to all matters relating to health and safety
Your Experience
Relevant experience in a similar environment
Excellent communication skills at all levels
Knowledge of inventory management systems would be desirable
Experience within the Defence and/or Logistics environment would be highly advantageous
WE ENCOURAGE YOU TO APPLY
After you have applied, you will receive an email acknowledging your application. We'll then provide a personalised experience for suitable applicants as we progress the selection and assessment process.
Prior to being offered employment, you will need to complete pre-employment police and depending on the role type, medical checks as well.
As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance. To learn more about clearances please visit – /
It's easy to dismiss the perfect opportunity if you don't see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We're committed to supporting a diverse workplace, and that starts here.
We're proud to be endorsed by WORK180 as an Employer for All Women, but we know there's always more we can do. We'll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.
Read more about our WORK180 endorsement.
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Other
Industries
Aviation and Aerospace Component Manufacturing and Defense and Space Manufacturing
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