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Customer Service Ambassador
2 weeks ago
This role is perfect for individuals who are enthusiastic about delivering exceptional guest experiences.
The Guest Service Agent / Switchboard is a crucial position that requires excellent communication skills and the ability to work in a fast-paced environment.
About the Job
- Support your Guest Services team with general operational tasks.
- Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations.
- Assign rooms according to guest requests and preferences whenever possible.
- Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements.
- Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail.
- Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings.
What We Are Looking For
- Experience with property management systems or similar.
- Relevant experience in a similar role.
- Working rights in Australia.
- Enthusiastic to escalate your career.
- Self-motivated, driven and energized in a fast-paced environment.
- Armed with smart solutions and a can-do attitude.
- Exclusive staff discounts on food and beverage and hotel rooms.
- Flexible working hours & locations.
- Sabbatical leave.
- Paid leave during your birthday month.
- Genuine care for associates' physical, emotional and financial wellbeing.
- Opportunity to receive Employee Referral Incentives.
A Message From Our Team
We invite you to join our global community as a Guest Experience Expert. Together, we create a sense of belonging in over 400 communities around the world.
We believe that every associate has unique strengths and talents that contribute to our collective success. We strive to create an inclusive environment where everyone feels valued and empowered to grow.
