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Front Office Ambassador
3 weeks ago
Welcome to a world where unforgettable holiday experiences await. Located in one of Australia's most stunning tropical destinations, we are dedicated to delivering exceptional guest services.
As a key member of our front office team, you will be the welcoming face of our resort, ensuring our guests enjoy a seamless and positive experience from check-in to check-out.
Key Responsibilities- Greet Guests with Warmth: Provide a warm and professional welcome to our guests, setting the tone for their entire stay.
- Efficient Check-ins and Check-outs: Manage guest arrivals and departures smoothly, ensuring all necessary procedures are followed.
- Answer Enquiries: Respond promptly and professionally to guest inquiries via phone, email, or in person.
- Assist with Reservations and Payments: Handle guest requests and payments efficiently and effectively.
- Provide Local Knowledge: Share your expertise on local attractions, activities, and recommendations to enhance guest stays.
- Handle Guest Feedback: Resolve any issues or concerns raised by guests in a timely and professional manner.
Our people drive the success of our business. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
Join a tight-knit team united in delivering exceptional guest experiences and thrive in a company dedicated to fostering an outstanding workplace culture.
About UsOur commitment to exceptional guest services is matched only by our dedication to creating a work environment that values employee growth and well-being.
We seek a friendly and customer-focused individual who has previous front office or customer service experience. If you have strong communication and interpersonal skills, are confident using computer systems, and present professionally with a positive attitude, we encourage you to apply.
