Front Office Receptionist

21 hours ago

Port Douglas, Queensland, Australia Peninsula Boutique Hotel Full time $104,000 - $130,878 per year

About us

Peninsula Boutique Hotel is a 4.5-star adults only Resort situated opposite Four Mile Beach, Port Douglas offering 34 luxury suites and Hi Tide restaurant.

About the role

This full-time role requires a highly motivated and experienced individual to join a cohesive and positive team culture.

Progressive career opportunities available within the company.

As our next Front Office Superstar, you will:

  • Go the extra mile to provide a memorable guest experience and represent the brand through exceptional service.
  • Liaise with guests to build their package requirements and create memorable holiday moments to take away.
  • Providing exceptional customer service by responding to guests & owners inquires promptly, efficiently, and courteously.
  • Maintaining and inputting Hotel reservations.
  • Promoting and up-selling hotel packages and restaurant reservations through strong product knowledge.
  • Maintaining a high level of professionalism and ensuring procedures are followed.
  • Coordinating guest arrivals & departures; always liaising with suppliers in a positive and professional manner
  • Maintaining guest accounts and banking to trust account regulations.

What we are looking for:

  • Extensive hotel / resort front office experience
  • A team player who is additionally exceptional at working autonomously
  • Previous experience with RMS PMS is highly desirable.
  • Exposure to trust property letting and accounts preferrable.
  • Guest and team focus
  • Strong work ethic with solution focus
  • Ability to work calmly in a faced pace environment.
  • Exceptional interpersonal and communication skills
  • Highly motivated with a collaborative leadership style
  • Superior organisational and time management skills
  • Strong attention to detail
  • Positive energy and a can-do attitude, with a genuine strong customer service focus.

If you think you have the above skills and would like to join the team at Peninsula Port Douglas, then please submit your application in writing.

Immediate start available for the right applicant.

Short listed applicants will be contacted via email to arrange interviews times.

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