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Customer Service Representative
3 weeks ago
We are seeking a Guest Experience Coordinator to join our team. As the welcoming face of the resort, you will ensure that our guests enjoy a seamless and positive experience from check-in to check-out.
- Greet guests with warmth and professionalism.
- Manage guest check-ins and check-outs efficiently.
- Answer enquiries in person, by phone, and via email.
- Assist with reservations and payments.
- Provide local knowledge and recommendations to enhance guest stays.
- Handle guest feedback and resolve issues in a timely manner.
This is an exciting opportunity to work in a fast-paced environment and be part of a close-knit team dedicated to delivering exceptional guest experiences.
- HIGA Award casual rate
- Flexible casual shifts to suit your lifestyle
- Supportive and friendly team environment
- Staff discounts on accommodation across our global network of hotels and resorts
- Opportunities for career development within our organisation
- Previous front office or customer service experience (hotel/resort preferred)
- Strong communication and interpersonal skills
- Confident using computer systems and able to learn new software
- Presents professionally and has a positive, can-do attitude
- Available to work a variety of shifts, including weekends and public holidays
