Technical Support Specialist

1 week ago

Perth, Western Australia Micromine Full time

Join one of the world's premier mining technology companies.
- An established business, operating for 36 years, with 22 offices globally.
- A team-first culture, flexible work options, and great benefits.

*
About Us*
Founded 36 years ago, Micromine is a leading provider of next-generation technology for the mineral resources industry. With 22 offices globally, we are one of the world's premier mining software companies, with our solutions used in more than 90 countries, including over 50 mine sites and 3,000 projects.
**What We Offer**
An established multinational business, that is growing fast, with great benefits:

- A generous salary with opportunities for progression.
- Discounted private health insurance.
- Free gym membership.
- Flexible working arrangements to balance work and home life.
- Opportunities for professional development.
- A team-first culture and the chance to work within the mining technology sector.
- A new modern office within Perth's CBD.

**About The Opportunity**
As the Technical Support Specialist, based at Micromine HQ in the Perth CDB, you will play a key support role for internal employees who use our cloud-based ERP, Oracle NetSuite. Your work will ensure staff are properly trained and that system issues are resolved with mínimal downtime.
Reporting to the Programme Manager, your key responsibilities will include:

- Documenting all support issues in the company support management database.
- Ensuring enhancement requests, bugs, and development issues are raised with the Project Team and are resolved.
- Participating in internal User Acceptance Testing (UAT) of new NetSuite features and / or versions.
- Delivering systems training online and face-to-face with in-house staff.
- Helping build and develop knowledge base articles.

**About You**
You will have a proven background in technical support / help desk positions, where you worked directly with customers to provide training and resolve issues.
Other key skills, experience, and qualifications:

- Recent experience with using cloud-based ERP / CRM solutions (e.g. Oracle NetSuite, SAP, Microsoft Dynamics).
- Well-versed in the use of issue tracking solutions (e.g. Jira, Zendesk, Asana).

**Next Steps**

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**Job Types**: Full-time, Permanent

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