Customer Service Advisor

2 weeks ago

Melbourne, Victoria, Australia Wex, Inc. Full time

Customer Service Advisor - Multilingual

**Are You Ready to Make a Difference?**
Do you have a passion for delivering exceptional customer service? Are you fluent in Cantonese, Mandarin, and English and eager to use your language skills to help others? If you're someone who thrives on helping customers and exceeding expectations, WEX wants to hear from you

**Why Join Us?**
- **Competitive Salary & Benefits**: We offer an attractive compensation package, recognizing your hard work and dedication.
- **Hybrid Working**: Enjoy flexibility with a hybrid work model that supports work-life balance.
- **Career Growth**: Be part of a supportive organization that offers opportunities for development and career progression.

**About the Role**:
As a **Multilingual Customer Service Advisor**, you will be a key member of our team, providing exceptional service to our Australia, Hong Kong, Singapore, Guam, and Saipan-based customers. You'll play an essential role in maintaining WEX Australia's reputation as a leader in customer service, ensuring that all queries are resolved promptly and efficiently. Working in a dynamic, multicultural team, you'll have the opportunity to interact with a diverse customer base and make a real impact.

**What You'll Be Doing**:

- Responding to account and transaction inquiries with a focus on delivering accurate and timely solutions.
- Contributing to a positive team environment where collaboration and support are key to success.
- Working towards customer satisfaction targets and maintaining WEX's reputation for service excellence.
- Adhering to administrative requirements with strong attention to detail to ensure accurate record-keeping and documentation.

**What You'll Bring**:

- **Language Skills**: Fluency in Cantonese, Mandarin, and English is essential for this role.
- **Customer Service Experience**: Previous experience in a customer service capacity where you've demonstrated the ability to meet SLA and KPI targets.
- **Positive Mindset**: A proactive approach to helping customers with a genuine passion for delivering outstanding service.
- **Attention to Detail**: Strong organizational skills with the ability to manage multiple tasks efficiently.
- **Communication Skills**: Excellent verbal and written communication skills, demonstrating a strong commitment to customer service values.
- **Tech Savvy**: Comfortable using Windows, MS Office tools, and Gmail.

Job ID R16301

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