Customer Service Advisor

4 days ago

Melbourne, Victoria, Australia Autofrigo Transport Refrigeration Full time

**About the Role**

We are seeking a motivated and enthusiastic Service Advisor to join our Auto Frigo Daikin team on a full-time basis in Somerton Vic. This position would be ideal for an experienced individual who is eager to further themselves within the premium automotive segment, however we would also be willing to provide training to someone new to the industry who has outstanding customer service skills.

As a Service Advisor, you will be someone who enjoys a challenge, working in a team environment and is passionate about provide customers with a consistently outstanding experience.

**Responsibilities**:

- Being the first point of contact for our customers, you will determine their requirements and communicate with them to ensure a positive customer experience
- Liaising with the workshop and parts departments
- Quote repair jobs and liaise with customers ensuring they are given the best possible Customer Service experience
- Meeting and exceeding CSI targets

**Requirements for the role will involve the following**:

- Experience in a similar role within a Retail Automotive Service Department is preferable
- Previous experience with Automotive Service advisor is a must
- Excellent communication, numeracy and customer service skills
- Willing to go above and beyond to exceed customer expectations
- Sound automotive technical knowledge preferred.
- Punctual and reliable
- Have a professional attitude and be well organised
- Current driver licence
- Be able to work in a team environment
- Demonstrate a high level of care and attention to detail
- Able to consistently work **Monday to Friday 8.00 am - 5 : 00 pm**

**What we offer**:

- Attractive salary and commission package (on-target earnings of approximately
- The opportunity to work in a well established company with an excellent reputation for customer service
- A dynamic and friendly work environment
- Career opportunities that only come with working within one of the largest automotive Refrigeration companies

If you think you can bring real value and add to the energy & enthusiasm in our team, we would love to hear from you

**Salary**: $55,000.00 per year

**Benefits**:

- Salary packaging

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission

Ability to commute/relocate:

- Somerton V, IC 3062: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 5 years (required)

Work Authorisation:

- Australia (required)

Work Location: One location

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