Customer Service Advisor

2 weeks ago

Melbourne, Victoria, Australia Wex, Inc. Full time

Customer Service Advisor

**About WEX**:
WEX is a leading global provider of payment processing and information management solutions. We pride ourselves on delivering unparalleled service and innovative solutions to our clients. As a WEX team member, you'll be part of an organization that values its people, encourages growth, and fosters an inclusive environment where everyone feels valued and respected.

**Are You Ready to Make a Difference?**

Do you have a passion for delivering exceptional customer service? Are you someone who thrives on helping others and making every interaction a positive experience? If you're driven by the desire to exceed customer expectations and want to grow your career with a supportive and dynamic team, WEX wants to hear from you

**Why Join Us?**
- Competitive Salary & Benefits: We offer a competitive salary and a range of attractive benefits that reward your hard work and dedication.
- Work-Life Balance: Enjoy a hybrid work model with flexibility and the convenience of a Melbourne CBD location.
- Career Growth: Be part of a company that values your development and offers opportunities to grow within a supportive environment.

**About the Role**:
As a Customer Service Advisor, you will play a key role in maintaining WEX Australia's reputation for excellence in customer service. You'll be the first point of contact for our customers, delivering exceptional service by resolving their queries with efficiency and professionalism. Working within a positive and collaborative team, you'll help us achieve customer satisfaction targets and uphold our commitment to putting customers first.

**What You'll Be Doing**:

- Reviewing and escalating billing or service-related complaints as needed.
- Educating customers about our Products and services.
- Maintaining accurate records and documentation within our card management system.
- Promoting WEX products while delivering outstanding service.
- Contributing to quality improvement programs to ensure we consistently exceed customer expectations.

**What You'll Bring**:

- **Customer Service Passion**:Previous experience in a customer service role where you've demonstrated your ability to exceed targets.
- Attention to Detail: Strong organizational skills with the ability to manage multiple tasks efficiently.
- **Excellent Communication Skills**: Outstanding verbal and written communication skills, with a strong customer-focused mindset.
- **Tech Savvy**: Comfortable using Windows, MS Office tools, and Gmail.
- **Positive Attitude**: A genuine enthusiasm for helping customers and a proactive approach to problem-solving.

**Ready to Join Our Team?**

Job ID R16300

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