Customer Service Advisor

3 days ago

Melbourne, Victoria, Australia Wex Full time

Overview
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, supportive team environment? At WEX, we're looking for a Customer Services Advisor to join our dynamic team and help power our fuel card and payments solutions across Australia.
As a key member of our Customer Service team, you'll play an important role in supporting our account and cardholders — ensuring every interaction is handled with care, clarity, and confidence.
As a Customer Services Advisor, you'll play a pivotal role in supporting and strengthening our customer relationships.
Responsibilities
Responding to customer inquiries via phone, email, fax, or mail—resolving queries with professionalism and care
Delivering first-contact resolution wherever possible, or escalating issues quickly when needed
Maintaining accurate and up-to-date customer records in our card management and CRM systems
Managing billing or service-related complaints and following up to ensure satisfactory outcomes
Supporting account maintenance including card cancellations, reissues, and updates
Educating customers on procedures, product benefits, costs, and usage policies
Promoting WEX products and proactively identifying opportunities to reduce customer churn
Logging competitor insights and customer feedback to support product improvement
Participating in continuous improvement initiatives to enhance team processes and service delivery
Meeting individual and team KPIs, including call quality, resolution time, and customer satisfaction
What We're Looking For
A strong customer focus
– consistently delivering outstanding experiences across all communication channels
Clear and confident communication skills
– both written and verbal, tailored to diverse audiences
Resilience and self-awareness
– able to manage challenging conversations and support your own wellbeing
Adaptability in a fast-paced environment
– comfortable with change and able to multitask effectively
Attention to detail
– accurate in handling customer data and following procedures
Team-oriented mindset
– collaborative, positive, and committed to shared success
Comfort working in a structured, metrics-driven environment
– with goals tied to service levels, call handling, and quality
Bonus Skills (Not Required but Great to Have)
Experience with Salesforce, Google Workspace, and the Microsoft Office Suite
Previous experience in a call centre, customer service, or shared services environment
A continuous improvement mindset – always looking for ways to enhance service quality or team processes
#J-18808-Ljbffr

  • Customer Service Advisor

    3 days ago

    Melbourne, Victoria, Australia beBeeService Full time $80,000 - $110,000

    Customer Service AdvisorAbout the RoleWe are seeking a highly motivated and organized individual to join our team as a Customer Service Advisor. As a key member of our service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Scheduling and maintaining the bookings diaryUpdating and...

  • Customer Service Advisor

    3 days ago

    Melbourne, Victoria, Australia Trs Resourcing Full time

    $40 per hour N/T + Super & O/T- Somerton Location- Ongoing Work**Customer Service Advisor**TRS Resourcing has been tasked with finding a suitable and experienced Customer Service Advisor for our client's day shift in Dandenong South. This position is within a manufacturing, repair and maintenance company; knowledge or interest in the blue-collar sector is...

  • Customer Service Advisor

    2 days ago

    Melbourne, Victoria, Australia Wex, Inc. Full time

    Customer Service Advisor - Multilingual**Are You Ready to Make a Difference?**Do you have a passion for delivering exceptional customer service? Are you fluent in Cantonese, Mandarin, and English and eager to use your language skills to help others? If you're someone who thrives on helping customers and exceeding expectations, WEX wants to hear from you**Why...

  • Customer Service Advisor – Automotive

    5 days ago

    Melbourne, Victoria, Australia Ringwood City Motors Pty Ltd Full time $60,000 - $80,000 per year

    Ringwood Volkswagen is looking for a passionate Customer Service Advisor to join our Service team.As this is a customer contact role, there is a focus on delivering a high level of customer service to our valued customers. The successful applicant will have experience in a similar customer service role.We also offer further management support along with...

  • Customer Service Advisor

    6 days ago

    Melbourne, Victoria, Australia Private Advertiser Full time $80,000 - $90,000 per year

    Your Next OpportunityWe are seeking a proactive, efficient and customer centric Customer Service Advisor to join our team in TruganinaAs the face of our Service department, you will be a trusted partner to a variety of customers within the Transport industry. Your day will involve scheduling service and repair work, providing customers with accurate quotes...

  • Customer Service Advisor

    3 days ago

    Melbourne, Victoria, Australia Wex, Inc. Full time

    Customer Service Advisor**About WEX**:WEX is a leading global provider of payment processing and information management solutions. We pride ourselves on delivering unparalleled service and innovative solutions to our clients. As a WEX team member, you'll be part of an organization that values its people, encourages growth, and fosters an inclusive...

  • Customer Service Advisor

    4 days ago

    Melbourne, Victoria, Australia WEX Full time

    OverviewAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, supportive team environment? At WEX, we're looking for a Customer Services Advisor to join our dynamic team and help power our fuel card and payments solutions across Australia. As a key member of our Customer Service team, you'll play an important role...

  • Customer Service Advisor

    1 week ago

    Melbourne, Victoria, Australia WEX Full time

    OverviewAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, supportive team environment? At WEX, we're looking for a Customer Services Advisor to join our dynamic team and help power our fuel card and payments solutions across Australia.As a key member of our Customer Service team, you'll play an important role in...

  • Customer Service Advisor

    2 days ago

    Melbourne, Victoria, Australia Bank Of Melbourne Full time

    Join our diverse and growing team at Bank of Melbourne- Be someone our customers can count on- Permanent Part Time role (19 hours per week) based in Keysborough**How will I help?**We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and...

  • Customer Service Advisor

    2 days ago

    Melbourne, Victoria, Australia City Facilities Management Australia Full time

    Customer Service Advisor - Critical Incident Desk City Facilities Management Australia (City FM Australia) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners. The Opportunity Reporting to the Critical Incident Desk Supervisor,...