Administrator
2 weeks ago
It's fun to work at a company where people truly believe in what they are doing
**Job Description**:
The Administrator is responsible for the efficient administration of the Australia business. This includes but is not limited to the processing of orders and audio from clients, maintaining the integrity of data across a variety of platforms, facilitating the fulfilment and delivery of services as per Epiq's contractual requirements and building client and employee relationships to ensure service of a consistently high quality.
KEY RESPONSIBILITIES/ACCOUNTABILITIES-
- Process all contractual/transactional orders for transcript/monitoring within allocation- Client liaison- Prepare quotes for clients- Answer/direct phone calls- Maintain working knowledge of workflow tools in the business- Process payments from clients- Prepare reports for both clients and internal use- Prepare billing information for Finance Department- Update and maintain user guides for area of allocation- Set up folders for transcription- Archive data in accordance with business requirements- Participate in projects as required by the business- Participate in performance reviews, goal setting exercises and annual security compliance modules- Participate in preparation of office events - fundraisers, Christmas parties etc- Provide support to Administration Manager- Other general administrative duties as may be required by the business- Convert audio to requisite format as required for transcription- Foster and promote a safe and healthy work environment, maintaining safe work practices at all times, and to work within and comply with Company safety policies and procedures- Ability to work outside standard business hours if required
SKILLS / QUALIFICATIONS- Attention to detail- Customer focused- Clear communication skills, ability to work in a team environment, flexibility and openness-
- High degree of familiarity with all workflow tools- Ability to identify continuous improvement and innovation opportunities in processes to improve effectiveness and efficiency.- Ability to work under limited direction, including experience in planning, prioritising and organising work for self and others to achieve goals and deadlines
EDUCATION- High School Graduate
EXPERIENCE- Minimum 1 year administration experience
OTHER
Positions that Typically Report to this Position- None
Physical Demands- None
Security Requirements- Incumbent must be willing to undergo a security clearance to a minimum level of Baseline
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
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