Lead, Human Resources

1 week ago

Sydney, New South Wales, Australia Iag New Zealand Full time

**Make a difference.**

As a Team Leader, People Assist, you can make the world a safer place.

Join the largest insurance group in Australia and New Zealand. We're here for you. Are you ready?

**Your Role**

This is a
**Team Leader, People Assist** role where you will manage the People Connect advisors to support, guide, advise and coach employees through people policy, process, and systems that is considerate of the people experience and enables a purpose led, high performance culture across Australia and New Zealand. This role manages a team of advisors in a call centre environment. The advisors receive a high volume of requests in which you will have to manage and delegate effectively.

You will build close relationships with diverse professionals in a Tiered Service Model. You will enjoy the challenge of continuously improving the system processes. There will be ample opportunities to support and develop many of IAG's functions.

**ABOUT YOU -**- You will have minimum of 3 years contact centre team leader experience.- You will have knowledge of employment relations frameworks and employment legislation.- You will have strong verbal and written communication skills.- You will work with the Manager, People Connect to enable the People Assist Team to deliver an effective and efficient people advisory service.- You will manage daily workloads for the team and delegate or allocate as necessary across the team to ensure optimal service delivery and the progression of additional other tasks as appropriate.- You will proactively identify business trends and identify areas of focus and engage customers to continue to improve the customer experience as measured by NPS.- You will plan and drive projects through the team to completion and embedment as appropriate.- You will provide day to day coaching of team members to build capability and competence, identify development opportunities, and work in conjunction with the Manager, People Connect to support and address as appropriate.

**ABOUT US**

IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we're also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life's moments hit hardest.

You'll know our brands - CGU, WFI, NRMA Insurance, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

When you join IAG, you're not joining one brand. You're joining a large purpose-led, Trans-Tasman group dedicated to making your world a safer place.

We're ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.

**At IAG you'll experience the following**:
- Flexibility and support so you can live life to the full.- Work in a team who care about people and community.- Receive meaningful recognition through an award-winning system.- Access up to 50% off home, motor and small business insurance.- Grow through dynamic Trans-Tasman secondments.

We're committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plain in on our company website.

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