Defined Benefit Specialist

**Take hold of a monster opportunity and join our Member Operations team as a Defined Benefit Specialist. If you're passionate about superannuation and have a knack for solving complex problems, we'd love you to apply.**

**Why join us?**
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

**About the role**

We're all about helping our members make the most of their money. And while they go after their goals, you can too. As a Defined Benefit Specialist**,**you'll provide specialised care to our high value employers by leveraging data insights and excellent service. The Defined Benefit Specialist is responsible for the resolution of defined benefit data exceptions and uplift of information quality across all employers. The role is expected to support employers, internal staff and external stakeholders.

A key aspect of this role, Defined Benefit Specialist will need to regularly identify issues for immediate escalation and provide proactive assessment of employer needs. They will also be responsible for analysing incoming information and identifying opportunities to uplift process, technology and overall data quality.

Day to day, you'll:

- Be the go-to for administration of defined benefit members where appropriate along with ad hoc support of the actuary function.
- Deliver quality information to resolution support and education to customers at both a general and escalated level in line with agreed service levels.
- Monthly reconciliation and coordination of Employer Pays invoices, and respond to Invoice enquiries from Employers, Relationship Specialists and Managers.
- Action complex adjustments requests and assist with data integrity initiatives.
- Performing quality checking in line with business processes and delivering training and coaching to relevant staff to improve service delivery.

We have two roles open: one is a **permanent** position, and the other is a **12-month max-term/secondment opportunity**. Our offices are in Brisbane, Sydney, and Melbourne, but we're open to remote workers from other locations.

**About you**

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- Extensive demonstrable defined benefit superannuation experience.
- Highly developed analytical and problem-solving skills.
- Strong ability to educate staff and customers in data standards and exception resolution.
- Highly developed knowledge of superannuation and/or accounting systems.
- Strong interpersonal skills and effective communication skills.

**About us**

Our 2.3 million members trust us to take care of almost $300 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.