Patient Services Administrator

7 days ago

Sydney, New South Wales, Australia City Fertility Full time

The Opportunity
A Patient Services Administrator plays a key role in providing exemplary customer service to patients, clinicians, and other departments at our Sydney CBD Facility.
This role involves interacting with patients to ensure a quality experience by answering questions, providing support, and managing difficult situations during their IVF journey.
About You
We seek a patient-focused, compassionate, supportive team player.
Ideally, you will have:
1 – 2 years of Medical Reception or similar customer service experience
Experience as a clinician secretary in OBGYN (advantageous)
Experience in the Health Industry
Understanding of Medicare / Private Health Billing (preferred)
Intermediate to advanced MS Office skills
Experience with Clinic2Cloud, Genie, or similar practice management software
Other Skills / Competencies
Cost quoting, Medicare Billing, Private Health Billing
Booking appointments within the clinic and Day Hospital
Handling complex questions related to the IVF journey and daily inquiries
Knowledge of IVF services provided by City Fertility
Application Process
If this opportunity aligns with your skills and aspirations, please submit your application by clicking the 'Apply' button.
All our opportunities are listed at City Fertility Career Opportunities.
City Fertility is an equal opportunity employer committed to diversity and creating an inclusive environment where everyone can contribute regardless of gender, age, ability, race, ethnicity, sexual orientation, gender identity, or religion.
Applicants must be legally entitled to work in Australia and provide proof prior to employment.
Candidates for day procedure/hospital roles may need to provide proof of immunizations and vaccinations.
All personal information will be handled according to our Privacy Policy.
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