Patient Services Officer

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world .

Care to join the team?

With previous healthcare or medical administration experience a preference for this role, GenesisCare are looking for our newest team member to join our supportive team at our Oncology clinic at the North Shore Health Hub located in St Leonards.

As a Patient Services Officer, you will play a critical role in our patient's cancer journey, being their first point of contact. This is a fast-paced role working across various workstations where priorities can quickly change, your ability to respond in an efficient, helpful and empathetic manner is essential.

If you are committed to providing quality administrative support and want to work in a meaningful role, then please apply to join our team. See below for further details on this role and what we can offer you.

On offer is a full-time role working Monday to Friday.

More specifically, you will:

• Work efficiently in a fast-paced administrative role where customer focus remains the top priority.
• Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
• Adapt to and manage an environment where there is ongoing change and competing priorities.
• Book and confirm patients for appointments and consultations.
• Billing and receipting at time of appointment.
• Accurately process relevant paperwork including data entry.
• Ensure the smooth running of the clinic.
• Continuously liaise with the team to ensure efficient processes.
• Manage patient records and filing of patient notes.

We're interested in hearing from people who have:

• Demonstrated ability to provide excellent patient care and customer service.
• Previous experience in a medical/healthcare setting.
• Understanding of patient booking systems is preferred.
• Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work successfully both independently and in a team environment.
• Exceptional phone manner and ability to handle a high volume of patient inquiries.
• High attention to detail and excellent organisational skills.

Benefits of joining our team:

• Internal career development opportunities globally
• Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount
• Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing global organisation
• The opportunity to work for one of the most influential healthcare providers
• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling
• Learn and grow with our award-winning development programs

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

Covid 19 Vaccination Requirement
In line with the Public Health Order, all GenesisCare employees are required to be fully vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence of vaccination and comply with the requirements of the Public Health Order prior to appointment.

GenesisCare is an Equal Opportunity Employer.