Commercial Assessing Coordinator

Take the next step.
Be part of something bigger at Suncorp.
Commercial Assessing Coordinator (ASCO) – 12 Month Opportunity
Locations: Brisbane, Sydney, Melbourne
Are you ready to advance your career while making a real impact for our Commercial Motor Claims customers?
We're seeking a Commercial Assessing Coordinator (ASCO) to oversee assessing and towing workflows from lodgement to repair, providing claims and administrative support with exceptional customer service.
This 12-month secondment offers a great opportunity to develop skills and gain exposure across key operational areas.
About the Role :
As an ASCO, you'll be crucial in helping our customers get back on the road, ensuring operational efficiency while supporting internal stakeholders and customers.
You'll coordinate assessments and towing, manage claim costs, and proactively support customers, intermediaries, and suppliers, focusing on delivering a seamless and empathetic experience.
Key Responsibilities :
Assessing & Towing Coordination
Support assessment triage and allocate assessments based on complexity, customer needs, location, and expertise.
Coordinate towing operations, negotiate, and manage towing and storage costs.
Identify and communicate risks or sensitive claims to ensure proper assessor allocation.
Claims Cost Management
Ensure accurate reserving and use of cost-effective fulfillment methods and suppliers.
Negotiate settlements, identify suspected fraudulent claims, recoveries, and salvage opportunities.
Customer Service & Relationship Management
Manage inbound and outbound calls with customers, suppliers, and brokers related to Commercial Motor Claims.
Keep stakeholders informed of claim progress.
Prepare correspondence, handle issues and complaints, maintaining a proactive customer-focused approach.
Claims Management
Gather and interpret claim information and make appropriate decisions.
Create and manage action plans for claim fulfillment.
Manage service providers and record accurate claim information in the system.
Why You'll Love Working at Suncorp
Joining Suncorp means embarking on a career that values your growth, well-being, and success.
We offer:
Salary: $79,500 including 12% Super
Leave Benefits: Annual, flexible, personal, loyalty, and parental leave (20 weeks full pay or 40 weeks half pay)
Hybrid Working: Flexible on-site and remote work arrangements
Work-Life Balance: Support for personal and professional thriving
Staff Discounts: Exclusive discounts on Suncorp brands and offers from over 400 retailers
Recognition Programs: Celebrating your achievements
Career Development: Ongoing training and growth opportunities
Reputable Employer: A trusted, inclusive, and diverse workplace
Note: Benefits may vary based on role, level, and location.
For more details, click here.
What We're Looking For :
Industry or assessing-related qualifications (preferred)
Proven customer service excellence
Exceptional listening, communication, and negotiation skills
Empathy and rapport-building abilities
Strong problem-solving, commercial acumen, and cost management awareness
Ability to handle high-volume workloads under pressure
Self-motivated, accountable, eager to learn
Why Suncorp?
With over a century of helping individuals, families, and businesses, we're committed to a sustainable future for our customers, communities, and teams.
We celebrate diversity and welcome all voices.
If you seek a role with purpose, people, and potential, this could be your next move.
Ready to Chase the Sun?
Apply now and join a trusted team.
Need support or adjustments during recruitment?
Reach out for a confidential chat.
Advertised :18 Aug 2025 AUS Eastern Standard Time
Applications close :07 Sep 2025 AUS Eastern Standard Time
Don't see your ideal role?
Sign up for job alerts, and we'll notify you of new opportunities.
#J-18808-Ljbffr