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Motor Claim Assessment Specialist
2 weeks ago
We are seeking a skilled Commercial Assessing Coordinator to advance our customers' experiences.
- Main Responsibilities:
- Assessing & Towing Coordination
- Support assessment triage and allocate assessments based on complexity, customer needs, location, and expertise
- Coordinate towing operations, negotiate, and manage towing and storage costs
- Identify and communicate risks or sensitive claims to ensure proper assessor allocation
- Claims Cost Management:
- Ensure accurate reserving and use of cost-effective fulfillment methods and suppliers
- Negotiate settlements, identify suspected fraudulent claims, recoveries, and salvage opportunities
- Customer Service & Relationship Management:
- Manage inbound and outbound calls with customers, suppliers, and brokers related to Commercial Motor Claims
- Keep stakeholders informed of claim progress
- Prepare correspondence, handle issues and complaints, maintaining a proactive customer-focused approach
- Claims Management:
- Gather and interpret claim information and make appropriate decisions
- Create and manage action plans for claim fulfillment
- Manage service providers and record accurate claim information in the system
About You: We're looking for someone with industry or assessing-related qualifications, proven customer service excellence, and exceptional listening, communication, and negotiation skills.
