Client Manager

OverviewSchneider Electric is leading the digital transformation of energy management and automation.
Our technologies enable the world to use energy in a safe, efficient and sustainable manner.
We strive to promote a global economy that is both ecologically viable and highly productive.The Opportunity:Our Energy and Sustainability Services Division is the world leader in energy procurement, sustainability strategy & transformation, and energy efficiency, with over 35 years' experience of helping clients reduce their energy spend and achieve their business and sustainability goals.We have an exciting opportunity for a Client Manager to join our team on a permanent basis.
Based in either Melbourne, Sydney or Brisbane reporting to our Director of Client Management.The Client Manager is responsible for owning the client relationship, building and growing our services to clients, and is accountable for ensuring all services are delivered to a standard that meets client expectations.
In addition, as an ambassador and representative of Schneider Electric, upholding our values in all external activities with clients as well as performing as a leader internally.The position requires someone that thrives in a client focused environment.
Management and emotional intelligence skills and as an autonomous role you must be a self motivator.
The role requires general knowledge of energy, sustainability and efficiency themes.
The successful candidate will be required to work with multiple subject matter experts within Sustainability Business to deliver our services effectively to clients across Australia and APAC.The day to day:At Schneider Electric, no two days are the same however typical activities that the Client Manager will carry out include:Operate autonomously across a portfolio of clients.
Will be accountable for renewals of contracts and cross sells of servicesDeveloping strategies to ensure contract renewal and cross sell will be critical to successWill be a central point of contact for all internal queries and questions in relation to service delivery for clientsWill be an internal leader and will develop a broad network across Sustainability BusinessUndertake regular client meetings and presentationsExtensive meeting preparation will be required and will be responsible for presenting to diverse stakeholders in one-on-one and one-to-many situationsDirectly responsible for ensuring client satisfactionTake ownership of client problems and assist them in resolving issuesConflict resolution will be useful in managing issues that occur between large organisationsDiscuss all aspects of Active Energy Management and our servicesRequired to articulate to clients the benefits of our services across our domains including Procurement, Data Management, Energy Efficiency, Renewables and SustainabilityAssist in writing bespoke reports and preparation and delivery of KPIs relating to our contracts and servicesPreparation of proposals to our clients including the request and collation of costs from multiple internal stakeholders and responsibility for ensuring margin captureComfortable in using data and software to support service delivery and thought leadership with clientsAbout You:We don't want to narrow the field; however, we do believe that the skills needed to be successful in this role include;Basic knowledge of the Australian Energy IndustryBachelor's Degree in Energy, Business, Finance, Engineering, Sustainability or related fields3-8+ years of experience managing complex, high-stakes projects involving the highest organizational levels of large corporationsStrong project management skills with the ability to track contract and projects requirements for multiple projects in diverse areasAbility to initiate, establish, navigate, and nurture relationships with a wide variety of stakeholders, with the ability to address obstacles and manage through conflict in a high-pressure, fast-paced environmentAbility to communicate, both written and verbally, analyses and ideas in a concise, effective manner to the intended audienceHigh commitment to company vision, values and excellent customer serviceBusiness Development experience in building successful strategies to cross sell services and retain revenueEmotional intelligence and resilience techniques and understandingSupported or led a team of individuals in an energy, sustainability, efficiency or related area within a large organisation or a consulting groupDesirable:An understanding of corporate sustainability and reporting on corporate sustainability within large and complex organisationsExperience with leveraging big data to identify opportunities to cross sell services or increase revenueExperience directing the work of project teams or managing peoplePrevious experience in Australian or APAC energy marketsPrevious experience working in energy or sustainability roles in a large organisationAnalytical self-starter with strong attention to detailProficient computer experience in Microsoft Office Products, particularly Excel, Word, and PowerPointFluency in English required, additional languages beneficial (Mandarin, Japanese, Korean or other)Comfortable presenting in front of groups of people on a regular and ongoing basisIf you are passionate about sustainability, and joining our client management team then we want to hear from you
All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method.
If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.Why us?
At Schneider Electric we are committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.We believe in empowering our team members to reach their full potential, fostering a sense of ownership in their work.We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued.
We value differences, and welcome people from all walks of life.
We believe in equal opportunities for everyone, everywhere.If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.Schneider Electric is an Equal Opportunity Employer.
It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.You must submit an online application to be considered for any position with us.
This position will be posted until filled
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