Client Manager

Overview
Join to apply for the
Client Manager
role at
Schneider Electric
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
The Opportunity
Our Energy and Sustainability Services Division is the world leader in energy procurement, sustainability strategy & transformation, and energy efficiency, with over 35 years' experience of helping clients reduce their energy spend & achieve their business and sustainability goals.
We have an exciting opportunity for a
Client Manager
to join our team on a permanent basis. Based in either Melbourne, Sydney or Brisbane reporting to our Director of Client Management.
The Client Manager is responsible for owning the client relationship, building and growing our services to clients, and is accountable for ensuring all services are delivered to a standard that meets client expectations. In addition, as an ambassador and representative of Schneider Electric, upholding our values in all external activities with clients as well as performing as a leader internally.
The position requires someone that thrives in a client focused environment. Management and emotional intelligence skills and as an autonomous role you must be a self motivator. The role requires general knowledge of energy, sustainability and efficiency themes. The successful candidate will be required to work with multiple subject matter experts within Sustainability Business to deliver our services effectively to clients across Australia and APAC.
The day to day
At Schneider Electric, no two days are the same however typical activities that the Client Manager will carry out include:
Operate autonomously across a portfolio of clients. Will be accountable for renewals of contracts and cross sells of services
Developing strategies to ensure contract renewal and cross sell will be critical to success
Will be a central point of contact for all internal queries and questions in relation to service delivery for clients
Will be an internal leader and will develop a broad network across Sustainability Business
Undertake regular client meetings and presentations
Extensive meeting preparation will be required and will be responsible for presenting to diverse stakeholders in one-on-one and one-to-many situations
Directly responsible for ensuring client satisfaction
Take ownership of client problems and assist them in resolving issues
Conflict resolution will be useful in managing issues that occur between large organisations
Discuss all aspects of Active Energy Management and our services
Required to articulate to clients the benefits of our services across our domains including Procurement, Data Management, Energy Efficiency, Renewables and Sustainability
Assist in writing bespoke reports and preparation and delivery of KPIs relating to our contracts and services
Preparation of proposals to our clients including the request and collation of costs from multiple internal stakeholders and responsibility for ensuring margin capture
Comfortable in using data and software to support service delivery and thought leadership with clients
About You
We don't want to narrow the field; however, we do believe that the skills needed to be successful in this role include;
Basic knowledge of the Australian Energy Industry
Bachelor's Degree in Energy, Business, Finance, Engineering, Sustainability or a related fields
3-8+ years of experience managing complex, high-stakes projects involving the highest organizational levels of large corporations
Strong project management skills with the ability to track contract and projects requirements for multiple projects in diverse areas
Ability to initiate, establish, navigate, and nurture relationships with a wide variety of stakeholders, with the ability to address obstacles and manage through conflict in a high-pressure, fast-paced environment
Ability to communicate, both written and verbally, analyses and ideas in a concise, effective manner to the intended audience
High commitment to company vision, values and excellent customer service
Business Development experience in building successful strategies to cross sell services and retain revenue
Emotional intelligence and resilience techniques and understanding
Supported or led a team of individuals in an energy, sustainability, efficiency or related area within a large organisation or a consulting group
An understanding of corporate sustainability and reporting on corporate sustainability within large and complex organistions
Experience with leveraging big data to identify opportunities to cross sell services or increase revenue
Experience directing the work of project teams or managing people
Previous experience in Australian or APAC energy markets
Previous experience working in energy or sustainability roles in a large organisation
Analytical self-starter with strong attention to detail
Proficient computer experience in Microsoft Office Products, particularly Excel, Word, and PowerPoint
Fluency in English required, additional languages beneficial (Mandarin, Japanese, Korean or other)
Comfortable presenting in front of groups of people on a regular and ongoing basis
If you are passionate about sustainability, and joining our client management team then we want to hear from you
All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.
Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.
Why us?
At Schneider Electric we're committed to creating a workplace that gives you not just a job but a
meaningful
purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.
We believe in
empowering
our team members to reach their full potential, fostering a sense of ownership in their work.
We embrace
inclusion
as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.
If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.
Discover your
Meaningful, Inclusive
and
Empowered
career at Schneider Electric.
€34.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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