Administrator, Defined Benefits

**Overview**

This position is responsible for a range of superannuation and administration activities which are part of the Administration Division, relating to the administration of our clients Superannuation products.

The purpose of the role is to ensure that the clients/members are receiving the desired level of administration service within Link's agreement with Trustees. The role will primarily involve processing and peer reviewing of defined benefit payments, complex problem solving, establishing new pensioner memberships, working collaboratively with other Defined Benefit staff members and learning new skills to progress to the next level.

**Key Accountabilities and main responsibilities**
- Processing of defined benefits and related activities within agreed internal and client Service level Agreements (SLA's).
- Conduct personal work queue sweeps to ensure all due work items have been completed on a daily basis.
- Support Team Leader/Manager together with your other team members in fostering day-to-day collaboration and positive teamwork to ensure that your teams' objectives are achieved
- Escalate items being impacted by IT issues or reliance on other areas with team leader every 24 hours after raising a corresponding/formal request following Link's/Teams escalation procedures.
- Advise specialists and team leader as soon as there is a risk of service standards not being met.
- Take on rework feedback from Team Leader or other Specialists and proactively put in place measures to reduce personal rework rate to below 2% whilst ensuring efficiency targets of 80% are met.
- Action any formal complaint requests for information within 24 hours of receipt
- Comply with legislative (eg AML, SIS) and licence (eg AFSL, RSE) obligations, including the maintenance of up-to-date self-development of required skills and scheme/fund knowledge.
- Identify or suggest at least one productivity or process improvement annually
- Display behaviours where problems are raised with proposed solutions
- Show initiative for project work
- Liaise with internal and external clients where applicable
- Ensure accurate reporting of Enlighten Statistics.
- Participate in team meetings and huddles proactively raising issues/solutions relating to day to day operations.
- Continuously update procedural documents/databases where applicable.
- Always follow Link's Core Values

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

**Experience & Personal Attributes**
- Extensive hands on experience in the administration of Superannuation and/or Defined Benefits (minimum of 2 years)
- Comprehensive knowledge of superannuation legislation and procedures
- Experience with the principles of defined benefits is desirable
- Excellent communication skills both verbal and written
- Excellent organisational and interpersonal skills
- Excellent Word and Excel skills
- Ability to think laterally and analytically

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender i