Contact Centre Operator

3 days ago

Australia Cash Converters Full time

**Cashies Culture**

Cash Converters (or Cashies as we like to call ourselves) is proudly homegrown in West Australia From humble beginnings, two brothers opened the doors of our first store in Vic Park in 1984. Celebrating over 30 years of success in the industry, Cash Converters is now an ASX listed international company in 21 countries with 768 stores (& growing).

To us here at Cashies, we believe in being passionate & proud, tenacious problem solvers that just get stuff done We are a down to earth bunch that pride ourselves on helping people (customers and employees alike), to unlock possibilities in a no-nonsense, non-judgemental approach.

**Benefits for you**

At Cash Converters, our greatest asset are our people We provide a wide range of employee benefits to support and empower our people such as:

- Cashies 30% store discount
- Access to study leave
- Established employee recognition program
- Annual performance award event to celebrate our successes together
- Employee wellness program
- Discounted health insurance

+ much more

**The Role**

This role presents a great opportunity to gain Call Centre experience in the Finance Industry We are looking for passionate, customer focused and enthusiastic team members to join our amazing team

Our team is flexible and work on a rotating roster servicing our customers between the hours of 10am to 6pm, Monday to Friday. There is an opportunity for one of the roles to work a Tuesday to Saturday roster also.

**You will make a difference by**
- Treating customers with empathy, respect, and providing a high-quality service standard
- Answering inbound call within a timely manner and have a professional phone etiquette
- Working with each customer to identify how CCPF can meet their needs
- Building strong relationships with your team and the wider company
- Answering customer enquiries within a timely manner
- Maintaining accurate notes on all customer interactions

**What we are looking for**
- Clear and effective communicator with a professional phone etiquette
- High level of time management, organisational and prioritisation skills
- Ability to communicate effectively with a range of customers
- Customer focused and empathetic approach to situations
- High level of personal and professional integrity
- Strong attention to detail

**How to Apply**

**Cash Converters supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.**

**APPLY NOW**

**No recruitment agencies please

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