Medical Receptionist And Contact Centre Agent

2 weeks ago

Australia I-Med Radiology Network Full time

Overview
Medical Receptionist and Contact Centre Agent – I-MED Radiology Network
Our clinics in Canberra are seeking a Medical Receptionist to join the team. We are happy to accommodate a start date best suited to the successful candidate. This is a full-time position, working Monday to Friday, between 7am–10pm across four Canberra clinics: Belconnen, Deakin, Woden, and Tuggeranong.
Responsibilities
Greeting patients warmly and assisting with check-in procedures.
Answering emails and phone calls promptly and handling inquiries professionally.
Advising patients on preparation prior to relevant scans.
Billing procedures – private, Medicare, workers compensation, and DVA.
Collaborating with clerical and technical staff, radiologists, and referrers.
You will also have the opportunity to be trained as a
contact centre agent
to assist as required:
Answering phone calls promptly and handling inquiries professionally.
Booking appointments across our four Canberra clinics.
What we are looking for
Clear verbal and written communication skills.
Strong organisational abilities to manage appointments and patient flow.
Confidence working across multiple screens and systems.
A strong background in customer service.
Ability to rotate across the four clinics in Canberra as required.
What we can offer
Wellbeing benefits including fitness passport with gym access and classes.
Supportive management that values your well-being.
Discounted and bulk-billed scans and services for you and your family.
Comprehensive training to help you excel in the role.
Career opportunities across our diverse network.
Collaborative and inclusive team environment.
Free street and onsite parking.
Uniform options with annual top ups at no cost to you.
Industry-competitive salary and benefits package.
Annual remuneration review.
About I-MED Radiology Network
With over 250 clinics and 4000 staff, I-MED Radiology is Australia's largest radiology network. We have the resources to grow your skills and provide opportunities for career advancement. Learn more about what we do here.
How to apply
Ready to contribute to exceptional patient care? Click apply now and upload an updated CV.
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