Expert Contact Centre Solutions Specialist

3 days ago

Australia beBeeCommunicator Full time $190,000 - $200,000

As a specialist in contact centre solutions, you will play a key role in the design, deployment, and management of Cisco-based systems. The ideal candidate will have a high level of technical expertise and the ability to work in a dynamic environment.

Key Responsibilities
  • Administration, deployment, implementation, and management of contact centre infrastructure based on Cisco UCCE
  • Provision of recommendations around technology and best practice
  • Clear communication to stakeholders
  • Deliver tasks in accordance with defined scope of works and in line with best practice methodology
  • Provide mentorship and an escalation point for more junior engineers
  • Provide root cause analysis to ensure system stability is maintained
Requirements
  • High level of technical expertise
  • Ability to work in a dynamic environment
  • Extensive experience in UCCE/PCCE
  • Desire to continue to develop personally and professionally

The successful candidate will be able to drive customer outcomes through innovative solutions.

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