Contact Centre Operations Manager in Banking Field

2 weeks ago


Australia beBeeBanking Full time $75,000 - $80,000
Key Responsibilities:
  • Manage day-to-day operations, delivering on agreed process metrics and contractual obligations
  • Proactively identify emerging trends, such as potential frauds, accuracy, staffing challenges and address them promptly
  • Identify process anomalies and rectify them
  • Provide critical VOC/observations or escalate patterns to the business in case of any anomalies
  • Establish key relationships with client stakeholders and G stakeholders across different verticals

This is an exciting opportunity to contribute to the success of our clients.

Requirements:
  • Proven track record of team leadership
  • In-depth experience of contact centers
  • Good understanding of Australian culture and working dynamics in operations in Australia


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