Learning Experience Designer

3 weeks ago

Sydney, New South Wales, Australia Customer Science Full time
Shared Resources

Business Manager at Customer Science

About Us

At Customer Science Group, we help organisations deliver world-class services that make Australian lives better. We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.

The Opportunity

We're looking for a talented Learning Experience Designer to design and deliver a new standard in training for a major government agency upgrading its customer contact management platform. This role is your chance to create innovative, blended learning experiences that will help 30,000 staff across contact centres, face-to-face service, and digital channels adopt cutting-edge customer contact technology.

What You'll Do

  • Partner with subject matter experts and stakeholders to assess needs and define learning objectives.
  • Design engaging instructional materials across formats: facilitator guides, interactive webinars, simulations, e-learning, job aids, and gamified content.
  • Apply learning design best practice and adult learning principles to create impactful blended experiences.
  • Build and adapt content for different audiences (from frontline staff to workforce planners and reporting teams).
  • Measure effectiveness through evaluation and learner feedback, and continuously improve solutions.

What You Bring

  • Degree in Instructional Design, Education, or related field (or equivalent experience).
  • Proven experience designing learning for technology rollouts, ideally in corporate or government settings.
  • Experience with contact centre training content (highly regarded).
  • Proficiency in e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate).
  • Strong project management and collaboration skills.
  • Ability to design innovative, engaging content that drives adoption and is easy to reuse.

Why Join Us?

  • Play a pivotal role in one of the most significant customer experience transformations in government.
  • Work with a passionate, supportive team.
  • Flexible working arrangements, with opportunities to collaborate onsite in Sydney, Canberra, or Brisbane.

If you're passionate about designing learning that makes a real impact, we'd love to hear from you. Apply now and help us shape the future of service delivery in Australia.


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