Customer Experience Designer

1 week ago

Sydney, New South Wales, Australia beBeeDesign Full time $150,000 - $180,000

We're a leading business management platform designed to help businesses across Australia and New Zealand unleash their full potential.

We empower our customers with the tools to start, survive, and succeed in one place.

Our award-winning Employee Experience team is made up of experts who reimagine new ways of working and enable all team members to help more businesses reach their potential. From talent acquisition, people advisory, organisational development to employee services, digital experience, and workplace experience, we ensure your journey with us is exceptional.

We are a fast-growing tech company delivering a critical software platform to mid-sized businesses, helping them thrive. With exciting scaling challenges, our enterprise focus ensures we stay at the forefront of innovation while supporting businesses with the tools they need to excel.

To make this happen, we create an exceptional and flexible employee experience for all team members and offer a culture that encourages authenticity. We want you to add to our culture, making it even better.

You'll be part of the Product function and responsible for designing innovative customer experiences that people enjoy. The customer is at the center of everything we do, and we're always working to learn what they need from us.

As a business, we're focused on making things easier, tackling exciting scaling challenges, finding new ways of doing things, and delivering impactful results for mid-sized enterprises. Our passion for our work shows through the love we have for what we do.

Providing customer experience expertise, this role will help develop a clear design strategy and drive the design and development of our end-to-end customer experience vision, ensuring alignment across multiple touchpoints and fostering cross-functional collaboration to deliver impactful results.

Your impact will scale through your team members by helping them achieve success in their roles and by coaching the wider business on the value and skills required to create great experiences for our users.

**Key Responsibilities:**

  • Lead the experience vision for customer acquisition, retention, growth, and exit experiences across a broad range of channels and touchpoints.
  • Maintain a clear and coherent design strategy and a long-term vision supported by research, analysis, and customer feedback.
  • Align and enhance our internal employee experience for front-line and back-office teams, ensuring their tools and systems are intuitive and effective.

**Requirements:**

  • Bachelor's degree in Design, Human-Computer Interaction, or related field.
  • 5+ years of experience in UX design, product management, or related field.
  • Demonstrated expertise in customer experience design, service design, and user research.

**Benefits:**

  • Competitive salary and bonus structure.
  • Opportunities for career growth and professional development.
  • Flexible work arrangements and remote work options.

**What else do you need to know?**

We're a highly motivated, outcome-focused team. We like to experiment and optimise our plans to meet team goals and deliver on business strategy.

We simplify, collaborate, innovate, set meaningful goals, and then smash them. We always look to have an impact in what we do.

If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come and join us.

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