Experience Driven Customer Experience Designer

1 week ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $90,000 - $120,000

As a key member of our team, you will play a vital role in shaping the future of our organisation by driving customer-centric design solutions.

The Service Designer is responsible for embedding customer experience best practices across product and service development, improvement programs, and operational processes.

Key Responsibilities
  • Support end-to-end strategic design process throughout design-led projects, participating in all aspects from scoping to research, synthesis, mapping, and recommendations.
  • Develop and maintain a CX toolkit consisting of key artefacts like customer journey frameworks, customer needs repositories, DVF canvases, etc.
  • Develop service blueprint templates and customer journey maps based on customer research.
  • Support the application of CX methodologies and tools across people and process.
  • Undertake gap analysis and facilitate cross-functional workshops to identify gaps and opportunities against customer experience standards, driving incremental improvements measured by NPS, tNPS, and other customer satisfaction metrics.
What You'll Bring
  • 3 years of experience in service design, strategic design, or HCD-focused roles.
  • Tertiary degree in design, service design, or a related field with transferable skills.
  • Experience working in fast-paced service industries or organisations with high complexity and rapid change.
  • Strong communication and facilitation skills across large cross-functional teams.
  • Experience applying CX/HCD methodologies and tools resulting in tangible actions and outcomes.
  • Experience working on or leading e2e design-led projects, including conducting qualitative customer research, synthesis, concept sketching, ideation, DVF methodology, double diamond methodology.
What's In It For You
  • Flexible hybrid working arrangements (home and office).
  • 'Stay Connected Mobile' - access to a free mobile plan.
  • 'Stay Connected NBN' - access to a free NBN 100 plan.
  • 'Your Leave' - an additional 4 days of leave for use at your discretion every year.
  • Access to the learning platform and internal development opportunities.
  • Access to corporate partner discounts.

We welcome applications from candidates who may not meet every requirement but are passionate about creating an accessible workplace where everyone feels safe to bring their authentic self to work.

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