Learning Experience Designer
2 weeks ago
Business Manager at Customer Science
About Us
At Customer Science Group, we help organisations deliver world-class services that make Australian lives better. We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.
The Opportunity
We're looking for a talented Learning Experience Designer to design and deliver a new standard in training for a major government agency upgrading its customer contact management platform. This role is your chance to create innovative, blended learning experiences that will help 30,000 staff across contact centres, face-to-face service, and digital channels adopt cutting-edge customer contact technology.
What You'll Do
- Partner with subject matter experts and stakeholders to assess needs and define learning objectives.
- Design engaging instructional materials across formats: facilitator guides, interactive webinars, simulations, e-learning, job aids, and gamified content.
- Apply learning design best practice and adult learning principles to create impactful blended experiences.
- Build and adapt content for different audiences (from frontline staff to workforce planners and reporting teams).
- Measure effectiveness through evaluation and learner feedback, and continuously improve solutions.
What You Bring
- Degree in Instructional Design, Education, or related field (or equivalent experience).
- Proven experience designing learning for technology rollouts, ideally in corporate or government settings.
- Experience with contact centre training content (highly regarded).
- Proficiency in e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate).
- Strong project management and collaboration skills.
- Ability to design innovative, engaging content that drives adoption and is easy to reuse.
Why Join Us?
- Play a pivotal role in one of the most significant customer experience transformations in government.
- Work with a passionate, supportive team.
- Flexible working arrangements, with opportunities to collaborate onsite in Sydney, Canberra, or Brisbane.
If you're passionate about designing learning that makes a real impact, we'd love to hear from you. Apply now and help us shape the future of service delivery in Australia.
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