Post Experience Student Lifecycle Administrator

PRIMARY DETAIL

Join Macquarie Business School as a Student Lifecycle Administrator Support post-experience students & improve services in a dynamic role.
- Salary Package: $83,580 to $95,029 per annum (HEW Level 5) on a pro-rata basis, plus 17% superannuation and annual leave loading.
- Appointment Type: Part-time (three days per week), fixed-term parental leave cover until 16 February 2026.
- Location: Based at Wallumattagal campus, North Ryde

The Role

As the Post-Experience Student Lifecycle Administrator, you will play a pivotal role in supporting students and staff at Macquarie Business School (MQBS) throughout their post-experience journey. Reporting to the Student Administration Team Lead (Post Experience), you will contribute to enhancing service delivery, improving the student experience, and ensuring smooth administrative processes.

In this dynamic role, you will process student administration transactions, resolve enquiries, and prepare key reports to support decision-making and continuous improvement. You will also have the opportunity to contribute to initiatives and projects aimed at optimizing processes and delivering exceptional service to our students and stakeholders. This includes:

- Provide expert advice and administrative support to students and staff regarding MQBS post-experience courses, policies, systems, and processes.
- Process and review student administration transactions across the post-experience student lifecycle.

- Respond to and resolve enquiries, ensuring a high level of service, or escalate as needed. - Collect, analyze, and report on data related to student administration and activities to inform decisions and improve services.
- Contribute to the development and implementation of initiatives to enhance the quality and efficiency of administrative processes.
- Participate in and provide support for key projects as required.
- Ensure compliance with professional standards, EEO, WHS regulations, and university policies.

About You

You are an organized and detail-oriented professional with exceptional time management skills and the ability to juggle competing priorities. You thrive in a fast-paced environment and are passionate about providing excellent support and a seamless experience to students and staff.

Your strong interpersonal and communication skills enable you to build positive relationships with a diverse range of stakeholders. You have a proven ability to interpret and provide advice across complex policies and procedures and a track record of identifying and implementing innovative process improvements.

This role offers the chance to make a real impact on the student experience while working within a supportive and dynamic team. If you're motivated by continuous improvement and enjoy contributing to the success of a leading university, we would love to hear from you.

What You'll Bring

- Exceptional organizational and time management skills to manage competing priorities effectively. - A proactive, customer-focused mindset with experience delivering outstanding service.
- Strong interpersonal skills to work collaboratively with stakeholders at all levels.
- Experience interpreting and advising on policies and procedures.

- A demonstrated ability to identify, develop, and implement process improvements. - A passion for making a positive impact on student outcomes.

About Us

Macquarie Business School is a global leader in business education, empowering future-focused leaders through innovative programs and impactful research. Our Global MBA program is ranked #1 in Australia and among the top 10 worldwide by CEO Magazine, and our business courses consistently rank among the best in Australia and internationally.

With over 50 years of excellence, we are renowned for blending academic theory with real-world practice, preparing graduates to excel in a dynamic global economy. Collaborating with industry, academia, and alumni, we address critical business and societal challenges to drive meaningful change and innovation.

Join us at

Macquarie Business School

, where we inspire transformation and shape the future of business education and research.

Why Work at Macquarie?

We rank among the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability.

Our campus boasts a prime location, just a short walk from the Macquarie University Metro Station and Macquarie Shopping Centre.

Not only are we close, but we offer a range of excellent benefits:

- 17% Superannuation
- Subsidised onsite parking options
- Flexible working options
- Training and professional development
- Purchased leave
- Onsite childcare facilities
- Discounted health insurance (Medibank)
- Onsite vacation care
- Employee Assistance Program
- Subsidised membership at the Sport & Aquatic Center
- Onsite GP, imaging & physio clinics

Ready to Join Us?
- Selection Criteria:_
- Tertiary