Student Lifecycle Support Specialist
1 week ago
We are seeking a dynamic and detail-oriented individual to provide friendly, informative, and quality customer service to our students and stakeholders.
This role is critical in supporting the overall delivery and management of our programs. As a key member of the team, this person will be the primary point of contact for students on various issues and will assist with administrative duties associated with student lifecycle.
Key Responsibilities:
- Be the primary point of contact for students on general course queries, class times, timetabling, payments, and visa requirements.
- Assist with all administrative duties associated with student lifecycle, including orientation, enrolment, course progress, and graduation.
- Monitor and update student records on relevant databases.
- Issue student cards, letters, and official documentation.
- Liaise with other staff members across campuses.
- Assist with the management and resources of the library.
- Participate in marketing activities and special events if required.
About You:
As a Student Services Officer, you will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will also possess strong organisational and problem-solving skills, with the ability to manage multiple tasks and priorities.
What We Offer:
Acknowledge Education provides a supportive and inclusive work environment, with opportunities for professional development and growth. We are committed to delivering high-quality education and services to our students, and we are looking for individuals who share our values and vision.
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