Team Leader Service

**Purpose of the Role**

As our new Team Leader Service, you will be responsible for leading, developing and motivating a team of Service Consultants to meet business targets, and working alongside the wider Service team to build strong engagement and a quality customer experience.

You will:

- Celebrate success whilst promoting a culture of high performance
- Coach and mentor your team by building relationships with individual team members including setting clear goals, providing constructive feedback and fostering learning opportunities
- Demonstrate your capacity to self-manage and positively influence those around you as well as acting as a role model by demonstrating our values
- Lead the team to achieve the organisation's expectations for quality business results
- Help team members connect their day-to-day work with the company's purpose
- Be responsible for managing team members in accordance with company policies & frameworks

**Knowledge and Experience**:

- Demonstrated ability to create winning cultures & develop high performing teams in a Service environment
- Demonstrated experience in people leadership in the workplace
- An ability to influence, develop and coach ensuring the delivery of a positive and engaged customer experience
- Demonstrated ability to quickly and effectively identify trends and opportunities
- Sound judgment skills with the ability to interpret evaluate and disseminate information

**Our Perks**:

- ** Location** - **North Lakes**This role is based at our North Lakes office. Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side's best retail outlets, restaurants and other amenities.
- ** Be rewarded** - we recognise high performance and reward our people for their hard work through bonuses and other perks.
- ** Options for leave** - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- ** Grow with us** - we've got learning and professional development opportunities to suit everyone.
- ** Give back**:

- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
- ** Take care of yourself** - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- ** Celebrate the wins** - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- ** Save money**:

- as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

**About us**

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.