Community Coordinator

6 days ago

Sydney, New South Wales, Australia Quality Health Care Full time

**Hurstville**:

- Quality Health Care (QHC) is a leading provider of disability, home and community care and accommodation support services throughout Sydney to people living with disability. Our services are individually tailored to meet the needs of each client and are provided in an_
- environment that is caring, friendly and supportive._
- We are seeking a proactive, engaging and highly organised Service Co-ordinator to manage a team of community based support workers. The successful applicant will be positive, and will liaise with clients, providers and QHC staff on a daily basis to ensure a reliable and consistent service._

**Your Role**
- Answering new client service inquiries in a knowledgeable and supportive manner
- Developing and maintaining relationships with clients and/or their carers to ensure

their care needs are being provided in a timely and quality manner
- Effective complaints handling between staff and clients in regards to incidents reports
- Maintain effective relationships with stakeholders to build positive working relationship
- Coordination of service provision / case management of referrer clients
- Coordination of staff teams built around individual needs, including ongoing support and debriefing,
- Coordination of regular client rostering, facilitation of team meetings and adjusting client care plans in accordance with client outcomes
- Liaising with Service Providers, Coordinators, Case managers and clinicians
- Data entry and record management is done accurately and in a timely manner
- Assist with front end payroll services

**About you**
- Be personable, approachable, motivated and passionate with a can-do attitude
- Ability to problem solve, mediate and find creative solutions to issues as they arise
- Professional and confident phone manner
- Strong customer service skills
- Good verbal and written communication
- Demonstrated ability to multitask and prioritise work
- Attention to detail with the ability to match staff to individual clients with consideration of; skills, personality and cultural preferences
- Please note that only successful applicants will be contacted._

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