Customer Service Officer

2 weeks ago


Melbourne, Victoria, Australia Stiebel Eltron Australia Full time

Overview
Join to apply for the
Customer Service Officer
role at
STIEBEL ELTRON Australia
.
We are a family business dedicated to enhancing the home living experience. Our award-winning German manufactured and engineered products are designed for Australian conditions with a focus on technical proficiency, premium quality and sustainability.
In this hands-on role, you'll be part of our enthusiastic customer service team, helping confirm orders and find customer solutions.
Responsibilities
Responding to product and price enquiries from homeowners
Supporting electricians, builders, and plumbers with information about our products
Assisting customers with spare parts questions
Supporting the warranty team as required
About you
You will thrive if you are passionate about helping customers find the best solution for them. Your experience in a related industry has helped you understand what customers need when they have an appliance break down, spare part or warranty question. You pride yourself on your technical skills and ability to quickly pick up product knowledge.
You'll bring to the team
Technical aptitude
An excellent phone manner and preferably, experience in a phone-based customer service environment
Good computer skills (experience with CRM systems is of benefit but not essential)
Availability to work 9am-5pm Monday to Friday
As a family business, we provide engaging tasks and meaningful work, security, good prospects, support and trust. We believe in a proper work-life balance. Individuality is protected and personal growth is encouraged.
We have a vibrant, open-plan office with a regular morning tea, a friendly and relaxed atmosphere and a supportive management culture.
To apply
To apply for this job go to: and enter ref code: . Applications close 16 September 2025.
Job details
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service
Industries: Renewable Energy, Semiconductor Manufacturing
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