Customer Service Officer

7 hours ago

Melbourne, Victoria, Australia Melbourne Audiology Centre Full time

**Job title**

Customer Service Officer / Accounts Officer

**Position Status**

Full time

**Location**

Working at Fitzroy hearing centre Mondays to Fridays.

From time to time and based on business needs you may be asked to work from one of our other hearing centres.

**Reporting to**

Reports to the General Manager and Accounts Manager.

**Job Purpose**

The Customer Service Officer (CSO) and Accounts Officer (AO) provides excellent customer service to both internal and external customers. They provide support to the clinical team and perform general operational and office administrative duties. CSO and AOs promote MAC's services and products to prospective clients to assist in booking appointments.

**Main Duties and responsibilities**

The main duties for Customer Service and Accounts Officer are outlined below, however additional duties not detailed here are required and other duties may be added in line with changing business needs.
- **Administration duties**_
- General administration duties - answering phones, customer service queries, invoicing.
- Accounts Payable responsibilities - accurately processing supplier invoices, reconciling supplier accounts.
- Accounts Receivable duties - managing the AR collection process to secure timely client payments, promptly issuing invoices.
- Processing suppliers invoices in preparation for payment for monthly payments
- Assist with month end activities.
- Liaising with insurance.
- Ad hoc duties and administrative support.
- **Stock**_
- Ordering hearing products and other stock
- Receiving and checking stock when it arrives
- Returning hearing products for credit
- **General**_
- Keeping the office and clinical rooms neat and tidy and stocked with relevant forms
- Performing cleaning and sanitation duties as outlined in the COVID Safe plan
- Promoting MAC's services/products at local area promotional activities
- Adhere to MAC's customer service standards, procedures and policies
- Safeguard client privacy and confidentiality
- Adhere to defined work health and safety policies and procedures
- Work in a team to ensure exceptional customer service

**Skills, education and experience**
- **Skills and competencies**_
- Effective communication skills - able to listen effectively and express oneself in a clear and articulate manner
- Strong planning, time management and organisational skills
- Attention to detail - able to produce accurate and high quality work through concern for all areas involved
- Excellent client service
- Critical-thinking and problem-solving skills - able to independently think through and solve minor issues
- Schedule tasks and activities and complete tasks in a timely manner
- Able to develop good client relationships with a focus on achieving client satisfaction
- Ability to communicate effectively with clients who have hearing issues and / or limited English
- Ability to work well in a team
- **Experience**_

Ideally, more than 2 years' experience in a medical or allied health centre.
- knowledge of general administrative and clerical procedures
- knowledge of medical terminology, procedures and diagnosis
- knowledge of medical computer software and MS office
- working knowledge of healthcare insurance and funding preferred
- knowledge of Xero highly preferred
- **Education**_

Minimum Year 12

**Salary**: From $55,000.00 per year

Schedule:

- Monday to Friday

Ability to Relocate:

- Fitzroy, VIC 3065: Relocate before starting work (required)

Work Location: In person

  • Customer Service Agent

    6 days ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationClayton, VICJob Description SummaryTo contribute to the efficiency, profitability, and growth of Service Stream by performing a variety of customer facing and administrative functions to support existing Victorian metropolitan water meter exchange contacts, whilst adhering to relevant statutory legislation and Service Streams Policies and...

  • Payroll And Customer Service Administrator

    5 days ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St- Job Description SummaryPlatform to excel your career in Payroll in an ASX-listed company.- About the RoleWe are looking for Payroll and Customer Service Administrator to join our Transaction Services team of Service Stream. You will be a key team member support the running and delivery of the payment of...

  • Customer Service Officer

    4 days ago

    Melbourne, Victoria, Australia Transurban Full time

    A great opportunity for a customer service professional looking to step into a corporate environment in a role to truly make your own.- Collins St Location- Permanent Opportunity- Collaborative & supportive culture**About Transurban**Transurban are driven by bringing people and places closer. Together, they're building a future that marries traditional...

  • Customer Service Officer

    14 hours ago

    Melbourne, Victoria, Australia Remer Pty Ltd Full time

    Remer is a fast-growing company and market leader in manufacturing high quality LED mirrors. With our rapid expansion of national footprint, we have an exciting opening for you to join our team as the Customer Service Officer reporting to Customer Service Manager.We are currently seeking a professional, motivated and reliable individual with exceptional...

  • Customer Service Officer

    1 week ago

    Melbourne, Victoria, Australia Delvic Foods Pty Ltd Full time $60,000 - $80,000 per year

    Join our dynamic team as a Customer Service Officer/Team Leader at Delvic Foods Pty Ltd, based in our Derrimut, VIC office. In this full-time role, we're looking for an energetic, capable, and ambitious Customer Service Officer/Team Leader that will play a key part in providing exceptional service to our valued customers and leading our telesales/customer...

  • Customer Service Officer

    5 days ago

    Melbourne, Victoria, Australia Page Personnel Full time

    Scoresby Location- Temporary to Permanent Role**About Our Client**:Reporting to the Operations Manager, your main role and responsibilities will include but not limited to:- High-volume sales order data entry of customer orders, daily, using SAP.- Answering inbound calls from customers.- Forwarding customer feedback and complaints to the relevant stakeholder...

  • Customer Service Officer

    5 days ago

    Melbourne, Victoria, Australia Csr Full time

    CSR Limited is a leading Australian manufacturing business with a rich history. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand.The OpportunityWithin our Victorian Bradford and Monier customer service team we...

  • Customer Service Officer

    5 days ago

    Melbourne, Victoria, Australia Supagas Pty Ltd Full time

    An excellent opportunity to join a growing company in a fast paced industry.- Full time employment- Excellent Employee Reward Program**About the Company**Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for growth...

  • Customer Service Officer

    4 days ago

    Melbourne, Victoria, Australia Public Sector People Full time

    Fast-paced customer service role- Mitel and Carelink knowledge beneficial- Local Government opportunityJoin a Leading Public Sector Organisation as a Customer Service OfficerOur client, a respected and innovative public sector organisation, is seeking a dedicated Customer Service Officer to join their dynamic team. With a strong focus on delivering...

  • Customer Service Officer

    5 days ago

    Melbourne, Victoria, Australia Brenntag Full time

    Join to apply for the Customer Service Officer role at Brenntag1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer role at BrenntagGet AI-powered advice on this job and more exclusive features.Responsible for Customer Service daily activities and projects including, but not limited to, all aspects related to materials,...