Customer Service Officer

2 weeks ago

Melbourne, Victoria, Australia Csr Full time

CSR Limited is a leading Australian manufacturing business with a rich history. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand.
The Opportunity
Within our Victorian Bradford and Monier customer service team we have an excellent opportunity for an experienced Customer Service Officer to join our existing customer services team. This role could be located in any of our offices nationally.
This is a critical role servicing our supply and install contracted customers where we provide a market leading service as part of the residential construction build. The role services builders and communicates directly with their construction teams working in the field, collaborates with the sales team, our internal construction team and the wider customer services team to deliver an excellent customer experience.
Duties/responsibilities
- Build relationships and acquire expert knowledge of individual accounts
- Contributing to new ideas and process improvements
- Collaborate closely with sales and construction teams
- Ensure process efficiency i.e., customer orders are accurately entered into the system
- Fast and accurate online data entry of orders and invoices
- General admin including invoicing and paying vendors

Skills/experience
- Experience within a customer service or call centre environment
- High level of problem-solving skill and navigation of complex issues
- Strong attention to detail with accurate data entry skills
- Strong communication and interpersonal skills, calm and respectful under pressure with a positive, can-do attitude
- Excellent computer skills, SAP (preferred), Microsoft office package
- Knowledge of Melbourne and the surrounding metropolitan area

**Hours of Work**:
Alternate week schedule (08:30 am - 05:00 pm week 1); (7.30 am - 4.00 pm week 2)

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