Customer Service Officer

Join to apply for the Customer Service Officer role at Brenntag1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer role at BrenntagGet AI-powered advice on this job and more exclusive features.Responsible for Customer Service daily activities and projects including, but not limited to, all aspects related to materials, customers, vendorsReceive and process customer orders, complete contract reviews of orders confirming receipt and full details with customer, advise of any customer variations to original order including price or stock availabilityEnsure all relevant customs and duties recorded with the sale of product is maintained as applicable with specific customersPrepare delivery requests with correct customer order information and communicate with third party logistics providers to authorise delivery of goodsEnsure delivery requests are processed promptly and accurately through confirmation of receipt, provision of Certificates ofAnalysis with delivery requests and obtaining signed proof of delivery forms from the store where requiredJob Responsibilities:Responsible for Customer Service daily activities and projects including, but not limited to, all aspects related to materials, customers, vendorsReceive and process customer orders, complete contract reviews of orders confirming receipt and full details with customer, advise of any customer variations to original order including price or stock availabilityEnsure all relevant customs and duties recorded with the sale of product is maintained as applicable with specific customersPrepare delivery requests with correct customer order information and communicate with third party logistics providers to authorise delivery of goodsEnsure delivery requests are processed promptly and accurately through confirmation of receipt, provision of Certificates ofAnalysis with delivery requests and obtaining signed proof of delivery forms from the store where requiredJob Requirements:Must have a "best practice" continuous improvement and customer centric mindsetExcellent verbal and written communication skillsEnthusiastic and highly motivatedInterpersonal awareness with a proven ability to develop and maintain strong relationships and build credibility and trust with internal stakeholders and customers via digital platforms (e.g. phone, video messaging, e-mail)Results orientated with a solutions-based approachAgile, highly collaborative and early adopter mindsetAbility to manage complexity and change in a dynamic environmentAbility to communicate and work collaboratively with internal and external stakeholders and as part of a teamHigh attention to detailAbility to work autonomously, flexibly and under pressure to meet tight deadlinesDemonstrated ability to proactively problem solve and follow through on allocated tasks to successful completionDigitally savvy, self-motivated, ability to prioritise and take initiativeExcellent planning and time management skillsExcellent IT Skills and practical knowledge of MS Office (Word, Excel, Outlook, PowerPoint)3 years' experience in a customer experience role with a Supply Chain environment or related fieldExperience in distribution, chemical or other similar industry advantageousIn-depth knowledge and understanding of customer purchase to pay processBrenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization.
We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic.
We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.Brenntag TA TeamSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesChemical ManufacturingReferrals increase your chances of interviewing at Brenntag by 2xGet notified about new Customer Service Officer jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 weeks agoAdministration and Customer Service OfficerMelbourne, Victoria, Australia 3 days agoBroadmeadows, Victoria, Australia 1 day agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 months agoMoorabbin, Victoria, Australia 2 weeks agoCustomer Service Officer (Scheduling/Rostering)Melbourne, Victoria, Australia 2 weeks agoHeatherton, Victoria, Australia 1 day agoMelbourne, Victoria, Australia 3 days agoCremorne, Victoria, Australia 1 month agoToorak, Victoria, Australia A$60,000.00-A$65,000.00 1 week agoMelbourne, Victoria, Australia 10 hours agoMelbourne, Victoria, Australia 1 week agoCustomer Service & Administration ManagerMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 2 weeks agoCustomer Service Officer - North East SuburbsMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 weeks agoWe're unlocking community knowledge in a new way.
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