Customer Service Officer

1 day ago


Melbourne, Victoria, Australia Public Sector People Full time

Fast-paced customer service role
- Mitel and Carelink knowledge beneficial
- Local Government opportunity

Join a Leading Public Sector Organisation as a Customer Service Officer

Our client, a respected and innovative public sector organisation, is seeking a dedicated Customer Service Officer to join their dynamic team. With a strong focus on delivering exceptional service to the local community, this is an exciting opportunity to contribute to their vision of creating a thriving and inclusive municipality.

**About Our Client**: Our client is committed to making a positive impact on the lives of residents in the municipality. They strive to provide high-quality services and programs while fostering a sense of community, sustainability, and civic pride. With a strong mission to enhance the well-being and livability of the region, they value teamwork, integrity, and collaboration.

As a Customer Service Officer, you will play a vital role in ensuring residents receive outstanding service and support. Your responsibilities will include:

- Providing exceptional customer service, demonstrating an open-minded and non-judgmental approach.
- Handling inquiries and resolving issues promptly, while remaining calm and composed.
- Utilizing Carelink and Mitel knowledge to efficiently assist residents with their queries.
- Collaborating with internal teams to ensure seamless service delivery. Demonstrating local government experience, where beneficial, to navigate specific requirements.

**Why Work with Our Client?** By joining our client's team, you will have the opportunity to:

- Contribute to the Community: Make a meaningful difference in the lives of residents within a vibrant and inclusive municipality.
- Expand Your Skill Set: Gain valuable experience in a public sector setting and develop your customer service expertise.
- Collaborative Work Environment: Join a supportive team that values teamwork, integrity, and professional growth.

**How to Apply**:



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