Customer Service Officer

2 days ago

Melbourne, Victoria, Australia Transurban Full time

A great opportunity for a customer service professional looking to step into a corporate environment in a role to truly make your own.
- Collins St Location
- Permanent Opportunity
- Collaborative & supportive culture

**About Transurban**
Transurban are driven by bringing people and places closer. Together, they're building a future that marries traditional infrastructure with emerging technology. Established for over 20 years, Transurban are an Australian owned company and a world leader in toll-road operations. Transurban are growing and are looking for Customer Service professionals who will contribute to the success of the business by providing exceptional customer service to Transurban's everyday road users.

Transurban's office is based on Melbourne's iconic Collins Street, with offices in Sydney & Brisbane - as well as global office based in the US & Canada.

The role**:Customer Service Officer**
As a **Customer Service Officer,** you'll interact with customers to provide and process information in relation to account inquiries, concerns, or general product/service questions. Sitting in the Customer Care function, you'll form part of a team of Customer Service Officers who provide specialist support to everyday road users.

If you're system savvy, love learning and have a customer first approach, the opportunities to develop and shape your career within this business are endless.

**Day to day**
- Build strong relationships, utilising your strong communication skills
- Respond to external and internal customer enquiries in a timely and courteous manner
- Identify escalations to be forwarded to other teams and/or managers
- Effectively liaise with other team members, customers and members of other groups in the pursuit of high-quality service provision

**Skills & Qualities**
- Excellent attention to detail and organisation skills
- Strong PC based skills, Salesforce would be a bonus
- Ability to see tasks through to completion with mínimal supervision
- Outstanding verbal and written communication
- Proactive and solutions focused, one to put ideas forward

**What's in it for you**
The passionate team are extremely down to earth. This position is dynamic and varied, it will suit a customer service professional who is a self-starter and who can bring ideas and suggestions to this value driven business.
- Hybrid & flexible working
- Value driven and respectful organistaion
- Long term career opportunities with further training & development

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

A great opportunity for a customer service professional looking to step into a corporate environment in a role to truly make your own.
- Collins St Location
- Permanent Opportunity
- Collaborative & supportive culture

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