Business Process Outsourcing Manager

**The opportunity
Embark on a visionary quest as the leader of BPO projects for the HI business. Transition selected processes to outsourced partners, forging strategic outcomes through cross-functional collaboration.

Bring together stakeholders, master risk management, and drive process efficiency with your exceptional skills.

Manage multiple concurrent projects and journey through two phases:

- Establishing the BPO approach and delivering pilot projects
- Transitioning into ongoing BPO management, overseeing the roadmap and project completion.

**This is a permanent full-time position, based in Melbourne office. (Bupa offers hybrid working arrangements and you can work from the office or from home)**

**How will I help?**

**You will add value by**:

- Collaborate with stakeholders to identify target BPO processes, focusing on customer journeys and internal enabling processes.

**BPO Vendor Selection**:

- Define selection criteria in partnership with procurement for a long-term BPO partnership.
- Conduct on-site due diligence of BPO vendors, assessing their delivery capabilities.
- Act as the key contact between BPO vendors and business process owners, overseeing pilot projects and the outsourcing roadmap.

**Project Initiation**:

- Collaborate with sponsors and process owners to initiate BPO projects and define scope and requirements.
- Identify resources, create resource plans, and ensure timely engagement for project success

**Project Governance & Control**:

- Establish and monitor project governance aligned with Bupa's framework, including resource plans and schedules.
- Manage project budgets in collaboration with Finance and ensure accurate tracking.
- Effectively handle project dependencies, including technology and release management.

**Why work at Bupa?**

We keep our people smiling by helping them improve their lives in and outside of the office.

We're a welcoming lot, no matter who you are or where you've come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.

We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people's health, wellbeing and futures.

**What do I need?**
- Extensive experience leading BPO projects with a strong focus on change management.
- In-depth understanding and successful compliance with relevant regulatory outsourcing standards.
- Demonstrated expertise in project management, including status reporting, scheduling, dependency management, financial/budget management, and risk management.
- Proven track record of negotiating successful outcomes with stakeholders, including sponsors and project managers.

**About Bupa Asia Pacific
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

Since 2002, we have reinvested approximately $6 billion in the region, with the Bupa Foundation investing more than $34 million to support 130+ health and care projects.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.