Home Builder Sales Support

**Company Description**
At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we're set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, including Winning Appliances, Appliances Online, Winning Services, Home Clearance, Rogerseller, and Ora, all of which are committed to delivering excellence to our valued customers.

Reporting to the Administration Manager the Project Home Builder Sales Support is responsible for supporting the Commercial Account Executives by providing outstanding customer service to Home Builders or Project Home Builders commercial customers and administering all sales orders.
- Manage the full cycle of customer orders, including responding to enquiries, processing sales orders, raising purchase orders, placing service calls and liaising with manufacturers regarding stock and delivery timeframes.
- Regularly communicate with customers and applicable construction site supervisors on the progress of orders, deliveries, service calls and any other issues that may arise.
- Ensure the Transport Teams are informed well in advance of any delivery requirements specific to Project Home Builder customers.
- Collaborate with relevant business units to ensure a quality experience is delivered to all commercial customers.

**Qualifications**
- Previous experience in customer service and/or administration.
- Knowledge of white goods, with an understanding of plumbing products being highly desired.
- High computer literacy with experience using MS Office and G-Suite.
- Excellent attention to detail.
- Strong written and verbal communication skills.
- A team player.
- Excellent organisational skills.

**Additional Information** Benefits**
- Exciting career advancement opportunities await as we are a rapidly growing company that values promoting from within our talented team
- Our in-house Training Academy provides ongoing training and development opportunities, ensuring that our employees have the chance to enhance their skills and knowledge. We also conduct annual growth and development reviews for all our team members.
- Enjoy generous discounts on our whitegoods and homewares range, which features cutting-edge brands from the world's industry leaders.
- Experience Winning Perks with exclusive discounts, deals, and savings on a diverse array of products and services. From retail and dining to travel, entertainment, wellness, gym and more.

**Culture**

At Winning, we take immense pride in creating an environment where you can truly flourish. Our culture is more than just words on a page; it's the heart and soul of everything we do. We value open communication, collaboration, and diversity. We embrace the unique perspectives and backgrounds that each team member brings because we believe it's the key to our success.

We also understand the importance of work-life balance in fostering happiness and productivity. That's why we prioritise it, ensuring you have the flexibility to thrive both personally and professionally. We're not just interested in your present success; we're invested in your future growth. With a commitment to continuous learning and development, we provide the tools and opportunities for you to reach new heights.

In the spirit of reconciliation, Winning Group acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.