Technical Team Lead/Service Management

7 days ago

Brisbane, Queensland, Australia Modis Full time

Join a dynamic team as a Technical Team Lead/Service Delivery Manager and take your career to new heights We are currently seeking a talented and motivated individual to lead and manage a small team of technical professionals in an innovative company known for its best-in-class service management and security solutions.

**About the Company***

Our client is a pioneering industry leader in the APAC region, revolutionizing service management and security solutions. With a team of expert consultants, they empower customers to configure low-code solutions, transforming the way they operate. As the company experiences rapid growth, they are seeking exceptional individuals who possess energy, enthusiasm, strong communication skills, and a thirst for knowledge.

**About the role**

As the Team Lead/Service Delivery Manager, you will be responsible for leading a team of technical experts, designing and implementing technical solutions, managing projects, and ensuring customer satisfaction. This position is focused on implementation and falls within the Professional Services Team

**Responsibilities***
- Lead a team of technical experts to deliver high-quality services and solutions to customers.
- Collaborate with customers and the team to design and implement technical solutions that meet customer requirements and business objectives.
- Manage and prioritize multiple projects, ensuring the timely delivery of project milestones.
- Foster strong relationships with customers, sales, and support teams to ensure customer satisfaction.
- Mentor and train team members, enhancing their technical skills and knowledge.
- Ensure compliance with company policies, procedures, and best practices.
- Participate in the development of proposals, statements of work, and project plans.

**Requirements**:

- Degree (preferably in Computer Science, Information Technology, Engineering or similar).
- Demonstrated ability to lead and manage technical teams in a fast-paced, customer-focused environment.
- Previous experience in building solutions for customers in a vendor environment is highly regarded.
- Ability to complete Australian government security clearances (Australian citizenship required).
- Product certification of an ITSM platform (e.g., Ivanti, Cherwell, ServiceNow, etc.) is desirable. ITIL certification is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proven ability to work independently and as part of a team.
- Willingness to travel as needed.

**Akkodis**, is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. The combined IT and engineering expertise brings a unique end-to-end solution offering, with four service lines - Consulting, Solutions, Talents and Academy.

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