Technical Service Operations Lead
2 weeks ago
Our organisation is seeking an experienced Customer Service Manager to lead and elevate our customer service operations.
This pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment.
You will oversee the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our reputation for excellence and expertise.
You will lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele, requiring a blend of people leadership, process improvement, and a deep understanding of customer needs in a technical industry.
Key Responsibilities & Duties- Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
- Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
- Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.
- Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.
- Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
- Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.
- Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.
- Act as a key point of contact for escalated customer issues, utilising your problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships.
- Work collaboratively with service agents and internal organisational units to identify trends in customer feedback, modifying and improving service offerings to better serve the market.
- A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or related technical industry.
- Bachelor's degree or equivalent.
- Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
- Demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.
- Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
- A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
- Solid administrative skills and proficiency with CRM systems and standard office software.
We offer a competitive salary package, opportunities for professional growth and development, and a dynamic work environment that fosters collaboration and innovation.
-
Senior Technical Services Lead
7 days ago
Brisbane, Queensland, Australia beBeeProjectManager Full time $165,000 - $225,000Job OpportunityWe are seeking a technically skilled Senior Project Manager to lead our technical services team.This role is ideal for an experienced professional with 10+ years of experience in building and technical services, who has delivered complex projects and is ready to take on new challenges.Main ResponsibilitiesManage the delivery of technical...
-
Technical Trade Services Lead
1 week ago
Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,500About this Role:As a Customer Service Manager, you will lead and elevate our client's customer service operations in a technical trade-focused environment.This pivotal leadership role is designed for a hands-on manager who thrives in a fast-paced setting.You will oversee the entire customer journey, from initial inquiry to post-sales support, ensuring every...
-
Service Desk Technical Lead
5 days ago
Brisbane, Queensland, Australia Youi Pty Ltd Full time**Service Desk Technical Lead****About the role**The Service Desk Team at Youi is on the lookout for an IT support technical lead who lives and breathes our Youi values and is passionate about excellence in IT service delivery. This role is all about ensuring exceptional first-line IT support for hardware, software, and user account management, ensuring our...
-
Service Operations Lead
6 days ago
Brisbane, Queensland, Australia beBeeManager Full time $120,000 - $140,000Technical Service ManagerLead a team of technical professionals in delivering exceptional vehicle service operations. Oversee the development and implementation of training programs, ensuring dealership technicians meet manufacturer standards.Key Responsibilities:Design and deliver comprehensive technical training sessions for Foton dealerships, focusing on...
-
Senior Technical Operations Lead
1 week ago
Brisbane, Queensland, Australia beBeeITProfessional Full time $120,000 - $150,000Service Desk ManagerOur team is seeking a seasoned IT professional to lead our service desk operations.Oversee daily activities, workload, and schedules for technicians both locally and remotelyReceive, triage, and assign technical requests and tasks with precisionCultivate relationships with internal and external stakeholders to manage service requests...
-
Technical Service Operations Manager
2 weeks ago
Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,800Job DescriptionAbout the RoleWe are seeking an experienced and dynamic service operations manager to lead our customer service operations.Key ResponsibilitiesLead, mentor, and motivate a team of service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.Manage the full employee lifecycle, including...
-
Technical Lead
1 week ago
Brisbane, Queensland, Australia Talent Full timeTechnical Lead - Infrastructure ArchitectJoin to apply for the Technical Lead - Infrastructure Architect role at TalentTechnical Lead - Infrastructure Architect6 days ago Be among the first 25 applicantsJoin to apply for the Technical Lead - Infrastructure Architect role at TalentAbout The RoleBrisbane BasedHybrid and Flexiable working arragments12- Month...
-
Industry-Leading Technical Service Manager
2 weeks ago
Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,400Customer Service Operations LeadJob Description:We are seeking an experienced and dynamic customer service professional to lead our client's customer service operations.This pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment.You will oversee the entire customer journey, from initial inquiry to...
-
Technical Team Lead/Service Management
1 week ago
Brisbane, Queensland, Australia Modis Full timeJoin a dynamic team as a Technical Team Lead/Service Delivery Manager and take your career to new heights We are currently seeking a talented and motivated individual to lead and manage a small team of technical professionals in an innovative company known for its best-in-class service management and security solutions.**About the Company***Our client is a...
-
Technical Lead for Managed Services
1 week ago
Brisbane, Queensland, Australia beBeeServiceNow Full time $140,000 - $150,000ServiceNow Operations LeadThis role is ideal for a skilled ServiceNow professional who can oversee the delivery of managed services, support enhancements and deployments, resolve complex configuration challenges, and provide technical escalation support to team members.We are seeking someone with strong leadership skills, experience in ServiceNow...
