Client Relations Manager

1 week ago

Melbourne, Victoria, Australia Globetrotter Full time

**Melbourne CBD**:

- We work in an environment of trust - we hire fabulous people, support them to deliver results and celebrate our successes together.
- Develop your career with a stable company with 40+ years in the industry - we are committed to supporting our team members to achieve their personal goals.
- You'll have complete autonomy over your portfolio and the opportunity to make a real difference.
- We have a keen focus on employee wellbeing and flexibility - enjoy a blended working arrangement of time at home and time in the office.
- Our reward and recognition programme acknowledges our team's extraordinary efforts.

Reporting to the Head of Client Strategy, this role involves:

- Developing and maintaining value-based relationships with key clients.
- Analysis of client reports and offering solutions and cost saving initiatives.
- Acting as the clients' key contact for all service level challenges.
- Management of new client implementations.
- Superior portfolio management in order to understand the clients' business and identify new opportunities.
- Previous Operations Management or Client Relations Management experience.
- Highly developed negotiation, presentation and communication skills.
- Travel industry knowledge and experience.
- Demonstrated success in building high quality and profitable relationships.

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