Client Relations

Company Description

We're looking for a passionate, people-focused, and results-driven Client Relations & Business Growth Coordinator to join our high-performing Client Relations & Business Growth Team at Builders Academy Australia.

This isn't just another job—it's a chance to make a real impact in the building and construction industry. You'll be the vital connection between apprentices, employers, and our training organisation—supporting a seamless journey from sign-up through to successful completion.

Job Description

Why This Role is Perfect for You

This role is ideal for someone who:

• Thrives on building and managing strong, meaningful relationships
• Loves being out and about on construction sites, connecting with real people
• Has experience in apprenticeship networks, vocational training, or employment services (highly regarded)
• Enjoys representing a brand and promoting the advantages of our training model
• Values a flexible work-life balance while making a lasting impact (Minimum of 1-2 days per week in the office

What You'll Focus On

Your work will centre around four key verticals:

1. Sign-Up Activities & Enrolment Follow-Up

Own the end-to-end apprenticeship sign-up process and ensure smooth onboarding.

Why It Matters:

This is the foundation of our business and the first impression for every new apprentice and employer.

You'll be:

• Driving new apprenticeship sign-ups
• Following up on incomplete enrolments
• Resolving any onboarding or paperwork delays
• Supporting apprentices to get started confidently

2. ACAP Engagement Strategy

Build strong relationships with Apprenticeship Connect Australian Providers (ACAPs) to create a consistent flow of apprenticeship referrals.

Why It Matters:

ACAPs are a reliable pipeline of apprenticeship opportunities.

You'll be:

• Calling and catching up regularly with ACAP reps
• Updating Profile Builder
• Sharing digital campaigns and workshop invites
• Hosting ACAPs at trade days and info sessions

3. Carpentry Business Engagement

Promote BAA as the training provider of choice for carpentry employers.

Why It Matters:

Carpentry is our core trade, and these businesses are key to apprenticeship growth.

You'll be:

• Visiting sites and calling local employers
• Building rapport and highlighting training solutions
• Sharing trainer profiles and success stories
• Tailoring support to meet business needs

4. Existing Employer Engagement

Deepen relationships with our current employer partners to drive retention, repeat business, and referrals.

Why It Matters:

Trust leads to long-term partnerships and continued growth.

You'll be:

• Conducting regular check-ins via calls, texts, and site visits
• Supporting employers in their apprenticeship journey
• Encouraging employers to refer new businesses to BAA
• Leveraging success stories as a growth tool

About You

You're a natural connector who thrives in fast-paced environments and enjoys seeing others succeed. You love the energy of a construction site just as much as building strategic partnerships.

You'll thrive in this role if you have:

• Experience as a Field Consultant, Apprenticeship Network Provider, or in the training/apprenticeship sector
• A strong understanding of apprenticeship systems and vocational education (VET) frameworks
• Excellent communication and relationship management skills
• Confidence working with employers and apprentices across diverse environments
• Exceptional organisational and follow-up skills
• A passion for supporting people in their career development

Why Join BAA?

• Flexibility: Enjoy a blend of remote work and site visits
• Autonomy: Manage your own region and schedule
• Purpose: Play a vital role in shaping the next generation of tradies
• Culture: Be part of a values-led, supportive and high-performing team
• Impact: Help make BAA the preferred on-the-job training provider in Victoria

Qualifications

Tertiary qualification in education and/or business management /marketing/sales

Key skills and experience

• Extensive experience in business development, sales, and achieving revenue and strategic outcomes.
• Excellent communication, negotiation, and relationship-building skills with clients, partners, and government.
• Proven leadership and collaboration skills, meeting ASQA and HESG compliance requirements.
• High proficiency in Microsoft Office and effective use of student management systems.

Additional Information

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we're attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

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