Client Relations

**Company Description**
We're looking for a passionate, people-focused, and results-driven **Client Relations & Business Growth Coordinator** to join our high-performing **Client Relations & Business Growth Team** at **Builders Academy Australia.**

This isn't just another job—it's a chance to make a real impact in the building and construction industry. You'll be the vital connection between apprentices, employers, and our training organisation—supporting a seamless journey from sign-up through to successful completion.
**Job Description** Why This Role is Perfect for You**

This role is ideal for someone who:

- Thrives on building and managing strong, meaningful relationships
- Loves being out and about on construction sites, connecting with real people
- Has experience in apprenticeship networks, vocational training, or employment services _(highly regarded)_
- ** Enjoys representing a brand and promoting the advantages of our training model**:

- ** Values a flexible work-life balance while making a lasting impact (**Minimum of 1-2 days per week in the office

**What You'll Focus On**

Your work will centre around four key verticals:
**1. Sign-Up Activities & Enrolment Follow-Up**

Own the end-to-end apprenticeship sign-up process and ensure smooth onboarding.

**Why It Matters**:
This is the foundation of our business and the first impression for every new apprentice and employer.

**You'll be**:

- Driving new apprenticeship sign-ups
- Following up on incomplete enrolments
- Resolving any onboarding or paperwork delays
- Supporting apprentices to get started confidently

**2. ACAP Engagement Strategy**

Build strong relationships with **Apprenticeship Connect Australian Providers (ACAPs)** to create a consistent flow of apprenticeship referrals.

**Why It Matters**:
ACAPs are a reliable pipeline of apprenticeship opportunities.

**You'll be**:

- Calling and catching up regularly with ACAP reps
- Updating Profile Builder
- Sharing digital campaigns and workshop invites
- Hosting ACAPs at trade days and info sessions

**3. Carpentry Business Engagement**

Promote BAA as the training provider of choice for carpentry employers.

**Why It Matters**:
Carpentry is our core trade, and these businesses are key to apprenticeship growth.

**You'll be**:

- Visiting sites and calling local employers
- Building rapport and highlighting training solutions
- Sharing trainer profiles and success stories
- Tailoring support to meet business needs

**4. Existing Employer Engagement**

Deepen relationships with our current employer partners to drive retention, repeat business, and referrals.

**Why It Matters**:
Trust leads to long-term partnerships and continued growth.

**You'll be**:

- Conducting regular check-ins via calls, texts, and site visits
- Supporting employers in their apprenticeship journey
- Encouraging employers to refer new businesses to BAA
- Leveraging success stories as a growth tool

**About You**

You're a natural connector who thrives in fast-paced environments and enjoys seeing others succeed. You love the energy of a construction site just as much as building strategic partnerships.

**You'll thrive in this role if you have**:

- Experience as a Field Consultant, Apprenticeship Network Provider, or in the training/apprenticeship sector
- A strong understanding of apprenticeship systems and vocational education (VET) frameworks
- Excellent communication and relationship management skills
- Confidence working with employers and apprentices across diverse environments
- Exceptional organisational and follow-up skills
- A passion for supporting people in their career development

**Why Join BAA?**
- ** Flexibility**:Enjoy a blend of remote work and site visits
- ** Autonomy**:Manage your own region and schedule
- ** Purpose**:Play a vital role in shaping the next generation of tradies
- ** Culture**: Be part of a values-led, supportive and high-performing team
- ** Impact**: Help make BAA the preferred on-the-job training provider in Victor

**Qualifications**
Tertiary qualification in education and/or business management /marketing/sales

Key skills and experience
- Extensive experience in business development, sales, and achieving revenue and strategic outcomes.
- Excellent communication, negotiation, and relationship-building skills with clients, partners, and government.
- Proven leadership and collaboration skills, meeting ASQA and HESG compliance requirements.
- High proficiency in Microsoft Office and effective use of student management systems.

**Additional Information**We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.