Operations Support Officer, Collections

**Company Description**:

- It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
- Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
- Check out our locations, benefits, and more at cash.app/careers.

This is an exciting opportunity to join us as an Operations Support Officer for our Collections team. Our team gets to work on communicating with vendors, customers and their representatives to investigate and identify suitable outcomes for collections activities, fraud investigations and reducing losses in accordance with our company guidelines, Privacy Act, Debt Collection Guidelines and other relevant legislation the company are governed by.

**You will**:

- Respond to Debt Collection Agency inquiries and manage customer complaints in a timely manner
- Maintain accuracy of customer details and account information.
- Manage transaction disputes and liaise with relevant internal departments
- Maintain database of theft case information for timely retrieval and analysis
- Analyze customer statements, ACORN reports and police reports to resolve identity theft cases and claims
- Process and finalize bankruptcy & deceased accounts

**Qualifications**:

- Ability to go into the Melbourne office every Thursday
- Strong oral and written communication ability
- Strong organisation, time management skills, and attention to detail
- Ability to analyze issues and develop problem solving methodology independently
- Ability to multi-task and work in a high volume, high pressure environment
- Skills related to individual case/workload management
- Client focus skills; ability to form relationships and establish trust, respect, competence, and confidence

**Additional Information**:
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. **_Want to learn more about what we're doing to build a workplace that is fair and square?_**

**Perks**

We want you to be well and thrive. Our global benefits package includes:

- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
- Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution._