Operations Administrator, Mulgrave

1 week ago

Melbourne, Victoria, Australia Tesla Full time

What to Expect
The Tesla Registrations Advisor role is a part of the Sales and Delivery team that works with both internal and external stakeholders to manage all aspects of the vehicle registration process. The role is frequently customer-facing in order provide the highest level of customer service throughout the full sales and delivery cycle.

What You'll Do
- Support the Sales and Delivery team with customer-facing delivery handovers, sales check-in, and other customer experience related activities.
- Contribute and provide best in class experience in every interaction with a specific focus on delivery day
- Work closely with key stakeholders to support customers throughout their Tesla journey
- Manage all aspects of the vehicle registration process, including the dealer online system, number plate management, accurate calculation of local fees and charges, document generation, and dealer management systems
- Prepare and review customer documents (incl. registration documentation) prior to delivery day
- Ensure accurate record keeping and form generation in compliance with local Motor Car Traders Act
- Maintain revenue recognition compliance
- Maintaining Brand and EHS standards and cascading feedback or adjustments to local team
- Demonstrate mastery of presenting, selling and delivering the entire Tesla eco-system.
- Perform additional responsibilities as assigned to meet business need including Sales, Service and Delivery including phone based campaigns and customer contact

What You'll Bring
- Customer service and administrative experience highly preferred
- Excellent organization and prioritization skills
- Experience with fast-paced workplaces and comfortable working in this environment
- Ability to work well with others in a team and build relationships with external vendors
- Superior attention to detail
- Bachelor's degree or equivalent experience

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