Guest Experience

2 days ago

Melbourne, Victoria, Australia Ingenia Communities Full time

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Share Job description Posted Thursday, 4 September 2025, 9:00 am We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states. Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.
Ready to turn your passion for people into unforgettable holiday moments?
?
Join the crew at BIG4 Ingenia Holidays Inverloch, where your career meets coastal vibes, community spirit, and a whole lot of fun Just 90 minutes from Melbourne, our vibrant seaside park isn't just a stunning destination, it's a place where hospitality legends come together to create magic for every guest.
Whether you're helping families make lifelong memories or keeping the park running like a dream, this is your chance to be part of something truly special in one of Victoria's most picturesque coastal towns.
Guest Experience Officer; Casual Role
We're on the lookout for a friendly, energetic
Guest Experience Officer
to be the welcoming face of our park. If you love making people smile, thrive in a fast-paced environment, and want to work somewhere that feels like a holiday every day, this is the role for you
What you'll be doing:
Rolling out the red carpet for every guest, sharing the best of our park, local gems, and fun activities.
Being a holiday hero by promoting Ingenia Holidays as the go-to getaway spot.
Handling check-ins, check-outs, and all things front desk with flair.
Keeping the good vibes flowing with top-notch customer service.
Coordinating with housekeeping and maintenance to keep everything running smoothly.
What we're looking for:
A customer service superstar who loves making people feel welcome.
Some experience in hospitality or tourism (bonus points if you've worked in a holiday park).
Tech-savvy with Microsoft and booking systems, or open to learning.
A team player with great attention to detail and organisation.
Current Working with Children Check (or willing to get one) and a valid 'C' Class Driver's Licence.
Why you'll love it here:
Work in a stunning coastal location that feels like a permanent vacation.
Be part of a supportive, fun-loving team that values your contribution.
Enjoy flexible hours with extra shifts available during peak seasons.
Make a real impact on guests' holiday experiences.
Want to help create unforgettable holidays and work where others come to relax? Apply now and bring your spark to BIG4 Ingenia Holidays Inverloch
Culture and Benefits
In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now We look forward to receiving your application. Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.
Job details
Pay type
Hourly
Scan this QR code and apply Download Inverloch VIC 3996, Australia

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